Over a year ago
It's been good but this last time the delivery was not provided when I was told and I ran out of supplies which was very stressful. I ended up having to reuse catheters several times.
Over a year ago
You always take great care of me. Prompt, reliable and easy to work with if I need to call for assistance.
Being chronically ill is hard enough as is and finding people who genuinely care and want to assist you can be a headache. But, people like Diana Watson and everyone at 180 medical makes life easier. Diana assisted me immediately and went above and beyond to ensure I get my catheters and even provided me options with similar items for less. I cannot speak highly enough about her attention to client needs.
I was using Edgepark for over a year. They kept messing up my orders. They have bad customer service. I recently had a revision done and now my stomach is different. Edgepark refused to do a return on all my unopened supplies, leaving stuck with no way to get new supplies. One call to 180 Medical and Julia answered the phone(not a robot) to me crying and freaking out on my end and within minutes she called me down and helped me get my supplies for the first month being their customer with a new stoma. She made everything so easy and she was so kind in my time of need. I highly recommend trying them out. You never know it could save you from all the headaches from your current supplier.
Last month’s several of the catheters had protective packaging that did not open smoothly where the pull ring ripped off. I hope this problem has been corrected.
always get back to me. always send catheters on time
Every order comes to me on time. If I ever have a question, they are very helpful. This is a wonderful company!!!!
Dependable company, order delivered as promised and always willing to help with my concerns. They always send me cards which is appreciated:)
Personal care and immediate shipping
Representative was efficient and courteous
My last delivery was on time and correct.
Again your service is excellent! Prompt delivery, shipment always arrives on time & not damaged! I do have a question tho. Can I reduce my order to 4 boxes instead of 5? Please let me know. Otherwise, keep up your awesome services to us! God Bless! ❣️
Working with 180 Medical is a great experience. No matter the reason for my call, I've ALWAYS had a representative help me with any issue or concern I might have. Friendly, fast, helpful service—everything you could ask for from a company that provides this service. Seriously, they are great!!
The staff are always so knowledgable, courteous and eager to help. Thank you!
Great service always prompt with my deliveries
Orders are always correct and on time. Love their new Internet system. Personnel are always friendly, helpful and courteous!
Got what needed to be done quickly. Associates were pleasant.
Colleen, Jessica H and Gloria Sellers form the ostomy department were so wonderful. they all helped me out in getting what I needed. All was set up in my account and all was delivered very fast to me .they are an asset to your company. Thank you all Sincerely Nancy thurston
Receive product always on time and filled correctly.
I was notified in a timely manner when my order will be sent. When I asked to have it sent to my winter address, there was no hesitation.
Excellent products; dependable service and delivery.
Always timely with the reminder and the shipping of the supplies
Based on analysis of 19 reviews rated 1-2 stars for 180 Medical
“After being assured that my aged fathers emergency supply of catheters would arrive by Sat”
“No fed-ex shipping confirmation no emails and no possibility of reaching any one at 180”
“When you call customer service they get offensive and try to blame you or said they shipped it out on time when they...”
“While after months of my patient advocate from my insurance and myself trying to get you to submit a claim for 300 ca...”
“Maybe more than ONE star, they DID cancel the bill”
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180 Medical is a specialized online provider of intermittent catheters and ostomy supplies, dedicated to improving the quality of life for individuals with urologic and ostomy needs. The company offers a wide selection of products from leading manufacturers, ensuring that customers can find the right solutions tailored to their specific requirements. With a focus on customer service, 180 Medical provides reliable and discreet shipping, making it convenient for customers to receive essential medical supplies right at their doorstep. Targeting individuals who require catheters and ostomy products, 180 Medical aims to support users in managing their conditions effectively. The company also offers free product samples to help customers determine the best fit for their needs. Accredited by the ACHC and contracted with Medicare, Medicaid, and various private insurance plans, 180 Medical prioritizes accessibility and quality in its services. For more information, customers can reach out via their toll-free contact number or explore resources available on their website.
180 Medical receives overwhelmingly positive feedback from customers, who frequently highlight the prompt and reliable service. Reviewers appreciate the timely deliveries, with many stating they consistently receive their orders on time and find the staff to be professional and courteous. The ease of managing orders and the helpful reminders for renewals are also praised, contributing to a seamless experience. However, some customers express concerns about occasional issues with supply timing, particularly in urgent situations, which can lead to stress and the need to reuse medical supplies. Additionally, there are mentions of product quality not meeting expectations in certain cases. Overall, while there are minor complaints, the majority of feedback reflects a high level of satisfaction with 180 Medical's service and support.
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