Glen Voirol
1 reviews•New Reviewer
over 1 year ago
On time
Product arrived as stated.
Helpful?
TrustScore
4.8
Excellent
460
16
5
8
11
500 reviews in total
Over a year ago
It's been good but this last time the delivery was not provided when I was told and I ran out of supplies which was very stressful. I ended up having to reuse catheters several times.
Over a year ago
You always take great care of me. Prompt, reliable and easy to work with if I need to call for assistance.
Product arrived as stated.
Making sure my prescription is up to date. Notifying Medicare for billing Most importantly delivering my catheters on time for my peace of mind. Thank you
The Customer Service Representative was very polite, professional and considerate. She listened attentively and devoted herself to fully understanding and processing my Refill Order. Delivery of my Refill supplies far exceeded expectations, arriving the day following my having contacted 180 Medical.
180 Medical is very diligent in following up with me on my product needs. When I place a product order it arrives very timely at a reasonable price.
Notices of opportunities to reorder supplies are helpful, as is the ability to decline a refill when my inventory is sufficient to last a while longer. Product quality and customer service are excellent.
180 Medical provides a service that you will never get from a Medical Company.Employees are caring. They follow your order from the time you order until it arrives on your door step. What other company does that?
I’m a new customer, my urologist gave me samples for 3 days and instructed me to use 5 catheters a day and I would receive shipment before I ran out. Well they dropped the ball and didn’t place the order. I found this out on day three. So I looked up the manufacturer of the GC Glide catheters and Ian at Convatec put me in touch with 180 Medical and Erin went above and beyond to get my order shipped next day air . I had to go to a local office of my urologist to get some catheters to hold me over but Erin really save the day for me. She was super nice, polite, professional and made it happen. I stretched out the ones I had left and had to use just 2 of the ones I had to go get locally. But super THANKS go out to ERIN. She made this a very positive experience dealing with 180 Medical and I just wish my urology team didn’t drop the ball.
I have been a user for a few years and I ain't about to switch now. I am getting accustom to the great service. Thank you.
Both people I talked to helped me out and I really liked that they listened to me and took action right away even though the problem was not caused by 180 but by FedEx. IMHO, FedEx is the worst delivery service because of the poor quality of its delivery persons in their trucks. Compared to UPS which has Teamster union drivers who are 100% competent!!!!
Maybe more than ONE star, they DID cancel the bill. HOWEVER, 180 Medical catheter prices are nearly 10x as much as the same supplies from other sources. Wow. AND my insurance declared them out-of-network so deductible was also 5x as much. Just... wow
You folks are always amazing. The staff, the service alway on time and always happy to help. Thank you for all you do.
Excellent customer service.
You always have a HUMAN on the phone for one thing. And...you always get my cathaters to me before I am in need and even ship them to another location if I need that done. I could not ask for a better company to work with. Thank you!!!!!
180 Medical's staff has always gone the extra mile to help especially with tricky insurance issues.
The same answer you asked last time. GREAT ALL AROUND SERVICE..
180 Medical was instrumental in me being able to continue receiving the same great service even after insurance change.
Probably one of the best customers services that I have in the United States. I was assisted by Bryce Tabb by the Medical supplies office. Very attentive, comprehensive and extremely professional.
You ship before they are really needed. I get two boxes when I just opened the second box I already have.
180 Medical delivers a high quality product that faithfully arrives at my door each month. In the several years I have been receiving deliveries from 180 Medical, only once was there a minor problem. And a phone call was all it took to make everything right.
Company really care and help.
Based on analysis of 19 reviews rated 1-2 stars for 180 Medical
“After being assured that my aged fathers emergency supply of catheters would arrive by Sat”
“No fed-ex shipping confirmation no emails and no possibility of reaching any one at 180”
“When you call customer service they get offensive and try to blame you or said they shipped it out on time when they...”
“While after months of my patient advocate from my insurance and myself trying to get you to submit a claim for 300 ca...”
“Maybe more than ONE star, they DID cancel the bill”
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180 Medical is a specialized online provider of intermittent catheters and ostomy supplies, dedicated to improving the quality of life for individuals with urologic and ostomy needs. The company offers a wide selection of products from leading manufacturers, ensuring that customers can find the right solutions tailored to their specific requirements. With a focus on customer service, 180 Medical provides reliable and discreet shipping, making it convenient for customers to receive essential medical supplies right at their doorstep. Targeting individuals who require catheters and ostomy products, 180 Medical aims to support users in managing their conditions effectively. The company also offers free product samples to help customers determine the best fit for their needs. Accredited by the ACHC and contracted with Medicare, Medicaid, and various private insurance plans, 180 Medical prioritizes accessibility and quality in its services. For more information, customers can reach out via their toll-free contact number or explore resources available on their website.
180 Medical receives overwhelmingly positive feedback from customers, who frequently highlight the prompt and reliable service. Reviewers appreciate the timely deliveries, with many stating they consistently receive their orders on time and find the staff to be professional and courteous. The ease of managing orders and the helpful reminders for renewals are also praised, contributing to a seamless experience. However, some customers express concerns about occasional issues with supply timing, particularly in urgent situations, which can lead to stress and the need to reuse medical supplies. Additionally, there are mentions of product quality not meeting expectations in certain cases. Overall, while there are minor complaints, the majority of feedback reflects a high level of satisfaction with 180 Medical's service and support.
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