Patty Bell
1 reviews•New Reviewer
over 1 year ago
Tweaks are great
All questions and tweaks to orders are answered right away and helpfully
Helpful?
TrustScore
4.8
Excellent
460
16
5
8
11
500 reviews in total
Over a year ago
It's been good but this last time the delivery was not provided when I was told and I ran out of supplies which was very stressful. I ended up having to reuse catheters several times.
Over a year ago
You always take great care of me. Prompt, reliable and easy to work with if I need to call for assistance.
All questions and tweaks to orders are answered right away and helpfully
My package arrives on time every month. If I have a question the agent is helpful.
I asked my doctor to change my prescription to a smaller catheter. The last shipment you got it right but this most recent shipment is sent the old ones again and I was very disappointed. How?
Most of my interaction is simple and email / website based. However, the key to my rating is the occasional direct connection to a representative. Always helpful, always pleasant, always focused on my needs.
Product arrive regular as scheduled and functionas designed!
Always reliable reps are always helpful. Deliveries are always efficient and on time. Love 180 Medical. Their professionalism makes me feel comfortable and confident that I will be serviced as a valued client. Thanks to all of you at 180 Medical.
Great service. Quick to get supplies and very courteous people
180 Medical supplies the correct products in a timely manner, and responds quickly to communications. 180 Medical staff are courteous and knowledgeable.
delivery of supplies
Initially my experience was really good. Tech was very helpful and informative. Then, she transferred to another department. Since then I can rarely get through to a real person, having to leave messages that are not returned. When I DO get through the results are good but honestly the frustration of having to chase and chase to get someone to speak with me is getting to the point of looking at other companies for my ostomy supplies.
180 med is terrific. Cathy’s for me are life saving
Ease of ordering. Prompt notifications when delivery iniated and updates with expected delivery date
Your employees are the best Always contact me ahead of time to see if she’s ready for a shipment.
Reorder process is seamless and electronic. The monthly supply arrived on time.
The company keeps you in the “loop “ and is very clear as to what is happening.
I received a full order in factory boxes and inside sealed cases. Thank you
Reliability Easy to communicate with.
Not dependable on delivering catheter supplies every 30 days.Always blames insurance company for late deliveries. When you call customer service they get offensive and try to blame you or said they shipped it out on time when they clearly didn’t. Very frustrating to deal with even was told to wash out the used catheter and reuse it if my doctor couldn’t give me any free samples and when I asked for her name she wouldn’t give it. Don’t trust your health and wellness to 180 medical they don’t care about you just the $2100 they get monthly from my insurance company!!!!
The customer service is outstanding, the products are exactly what I need!! If/when I call they always have the answer.
Wonderful, kind and helpful people. Orders on time. Caring and compassionate medical supply.
Based on analysis of 19 reviews rated 1-2 stars for 180 Medical
“After being assured that my aged fathers emergency supply of catheters would arrive by Sat”
“No fed-ex shipping confirmation no emails and no possibility of reaching any one at 180”
“When you call customer service they get offensive and try to blame you or said they shipped it out on time when they...”
“While after months of my patient advocate from my insurance and myself trying to get you to submit a claim for 300 ca...”
“Maybe more than ONE star, they DID cancel the bill”
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180 Medical is a specialized online provider of intermittent catheters and ostomy supplies, dedicated to improving the quality of life for individuals with urologic and ostomy needs. The company offers a wide selection of products from leading manufacturers, ensuring that customers can find the right solutions tailored to their specific requirements. With a focus on customer service, 180 Medical provides reliable and discreet shipping, making it convenient for customers to receive essential medical supplies right at their doorstep. Targeting individuals who require catheters and ostomy products, 180 Medical aims to support users in managing their conditions effectively. The company also offers free product samples to help customers determine the best fit for their needs. Accredited by the ACHC and contracted with Medicare, Medicaid, and various private insurance plans, 180 Medical prioritizes accessibility and quality in its services. For more information, customers can reach out via their toll-free contact number or explore resources available on their website.
180 Medical receives overwhelmingly positive feedback from customers, who frequently highlight the prompt and reliable service. Reviewers appreciate the timely deliveries, with many stating they consistently receive their orders on time and find the staff to be professional and courteous. The ease of managing orders and the helpful reminders for renewals are also praised, contributing to a seamless experience. However, some customers express concerns about occasional issues with supply timing, particularly in urgent situations, which can lead to stress and the need to reuse medical supplies. Additionally, there are mentions of product quality not meeting expectations in certain cases. Overall, while there are minor complaints, the majority of feedback reflects a high level of satisfaction with 180 Medical's service and support.
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