Company Comms could be better but the…
Company Comms could be better but the install lads were great
Voneus Broadband is a telecommunications company that specializes in providing full fibre broadband services to residential customers, particularly in rural areas. The company focuses on delivering fast and reliable internet connectivity, catering to the needs of households that require seamless online experiences for activities such as remote work, video conferencing, and streaming. With a commitment to customer satisfaction, Voneus Broadband has garnered a reputation for excellent service, as evidenced by positive feedback from its user base. The company offers a straightforward installation process managed by expert engineers, ensuring a hassle-free transition to their broadband services. By prioritizing dependable speeds and connectivity, Voneus aims to enhance the digital experience for its customers while contributing to the value of their properties through advanced internet solutions.
Voneus Broadband receives high praise for its customer service, with many reviewers highlighting the professionalism and efficiency of staff members like Kamva, Mercy, and Brandon. Customers appreciate the prompt resolution of technical issues and the helpfulness of agents who provide clear explanations and support.
Positive experiences often mention excellent service and competitive pricing, contributing to a strong overall satisfaction with the broadband offerings. However, some consumers express frustration over connectivity issues, citing repeated outages and a lack of follow-up communication from the company. Despite these complaints, the majority of feedback reflects a positive sentiment towards Voneus Broadband, particularly regarding its customer support. Overall, Voneus maintains a favorable reputation, though it faces challenges with service reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“The lady who helped me get a better deal as an existing customer was Kamva, polite and patient with me and explained...”
“I have been a customer of Voneus for several years”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Telecommunications.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | — | 60 | |
| 3.8 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | — | 1,060 |
Bottom line: Voneus Broadband is #2 of 5 on overall rating in this group. On value, Maya Mobile scores higher (4.6 vs 3.9).
60 reviews of Voneus Broadband. Filter by what matters to you.
Company Comms could be better but the install lads were great
Tanya provided excellent service in solving the issues with our broadband. Fully up and running now.
Good customer service this week both from Charles and Quentin, finally made the switch the process was really easy!
Nomzamo was fab - first experience contacting customer service since being set up with Voneus and she was great!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Kevin was excellent in finding the problem and helping me to put it right.
Telephoned Voneus following renewal email, enquired whether there were any other renewal offers available, these were shared by Andiswa customer service agent. Andiswa was extermely helpful, polite and professional, great communication and explained everything. New contractct taken out with Voneus. I have been with them since October 2024, I have always found all staff I have interacted with to be helpful, truthful and efficient and the pricing of mbps is very competitive, the broadband service coverage, speed etc. brilliant. Customer service excellent. I recommend this company based on this and previous interactions as they are very responsive and solution focused.
ANDISWA gave me first class service today. I am not very technical and she was extremely patient as she helped through all the technical detail. She absolutely deserves a medal! We had a successful outcome, Hurray!
Reece and Owen came to install our internet, clean professional and friendly customer service
Naomi was incredibly helpful and friendly and quickly resolved my technical issue
I usually dread having to call utilities companies, but my call this morning with Voneus customer services has changed my view. Kamva was very helpful and resolved my issue very efficiently in a friendly manner.
After failing to correctly implement my broadband renew and therefore over-charging me for the first month after my initial contract expired, when I complained, Mandisi from their Customer Service Team was very quick to respond to resolve the problem and to offer a generous goodwill gesture in compensation for Voneus' initial error. A good "save", even if the initial failure was entirely avoidable.
Spoke with Nomzamo who was very helpful. I had an email advising cost of renewing broad band service with or without contract. The email stated to reply to the email address OR speak to Voneus service team. No point speaking to them as they want an email reply, so they should have this on the email.
Andiswa was great, very quickly sorted the issue.
From ANDISWA I received excellent help in understanding and then resolving my call about intermittent broadband speeds. The call was handled very promptly, calmly, with professionalism and with patience. My questions were all answered fully and some extra advice that I asked for was given to my complete satisfaction. The support I received could not have been better. My broadband performance is superb. Thank you.
Had a problem with my fibre connection, mouse had chewed the cable, called Voneus to report the fault on friday and engineer turned up Monday and repaired the fibre cable, excellent repair service and excellent customer service.
Mercy was excellent from Voneus dealt with my query efficiently
Voneus Broadband is a telecommunications company that specializes in providing full fibre broadband services to residential customers, particularly in rural areas. The company focuses on delivering fast and reliable internet connectivity, catering to the needs of households that require seamless online experiences for activities such as remote work, video conferencing, and streaming. With a commitment to customer satisfaction, Voneus Broadband has garnered a reputation for excellent service, as evidenced by positive feedback from its user base. The company offers a straightforward installation process managed by expert engineers, ensuring a hassle-free transition to their broadband services. By prioritizing dependable speeds and connectivity, Voneus aims to enhance the digital experience for its customers while contributing to the value of their properties through advanced internet solutions.
This profile hasn't been claimed by the business owner.