First and LAST Time We Will Ever Fly With Thomas Cook.
Okay, so if you're planning a long haul flight, be sure to ask several questions to the travel agent BEFORE paying. Please read on for those questions... and sorry in advance for the essay.
Me and my Fiance have been back from Las Vegas for a week now and we're finally settling back in to normality, however, this isn't what this is about. In October 2014, we wanted an experience of a lifetime which was to go to Las Vegas to in October 2015. At the time, we was told we would be on the 'new' Thomas Cook Airbus A330 which was terrific at the time. We also found out that we get two meals, refreshments, 36 movies to choose from, a choice of tv shows/ music and the usual on-flight Duty Free. This was brilliant! I tell you what, lets pay that £2,439.40p and be gone.
October comes, we board the Airbus A330 and it is stunning.... only for a certain length of time. It even had a downstairs to the toilet, very posh. We get settled, looked at what movies to watch on the way, only to find out there are 5 available, 3 were foreign. You actually have to PAY to access the movies which is £4 to upgrade per person, this includes music and tv programs (completely mis-sold). There aren't any new films either, so don't get your hopes up. No blankets were offered, no pillows or headphones unless you asked. The blankets actually ran out. The food eventually came round, a choice of chicken or beef both with vegetables - get neither, its very dry and i'm not just saying this. I didn't even have a drink with me at the time, and when I asked, the fella said I had to wait until they come back around. Hold on.... you're saying you serve the ENTIRE plane the food and I have to wait 45 minutes for a drink? Yes, that's what happened. So, when I mentioned earlier about refreshments throughout the flight being included, you actually had to pay for them too. £2.50 for a bottle of orange the size of hand. If you want a can of pop, coffee on the side, water, alcohol you had to pay for it. Before you know it, you've spent about £20/£30 depending on what you get of course.
Moving on, we had no air-conditioning the whole journey, I was offered one drink the whole flight baring in mind we're in the air for 11 hours, the seats don't go back, the cabin crews attitude when you even ask them for a drink or even anything was appalling, I was looked at like s*** at one point and gave up.
On our way home, we was on a completely different plane, one of the old ones. Just checked our holiday agreement (CHECK WHAT YOU PAY FOR) and it even said we had the Airbus A330. We actually had pillows and blankets on our seats this time, which were as good as plastic bags. My window, tv screen and tray was covered in what looked like dried up sick, sorry to be blunt. I asked the air hostess if I could have something to clean this with, she get some napkins and went to give me them then changed her mind and went the toilet to dampen them, lent over us and started scrubbing it as if it was a fault of ours. Looked at me and then walked away. Explain that one?? Throughout the plane was bits of rubbish from the previous flight. I mean, what the hell have I spent my money on?? We asked for some alcohol which were on offer in the Duty Free magazine to take home with us.... none left or we had to choose something else. Again, refreshments you had to pay for (I took my own on this time), same food as previous... again, awful, and only tea and coffee came round. I understand the cabin crew work closely together, but having a full on conversation about your sisters divorce whilst serving customers (missing us out twice) I felt was terrible. The staff just don't give a s*** at all. Again, no air con, not even them twisty ones above you or a button if you needed assistance. The flight was humid. I am absolutely disgusted with the lack of customer service, the lack of keeping us hydrated, the fact we have been lied to, how unhygienic the flight was. It was all fun and glory until we boarded the first plane. Don't waste your money.
