TH
Thomas Cook Airlines Scandinavia
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Lost Luggage
Flying from Las Palmas GC to Belfast on 16th Nov 2015. Missing suitcase at Belfast. Informed it was still in Las Palmas and it would be put on flight to Tenerife for onward delivery to Belfast on Tuesday. Didn't arrive?? It eventually got to Belfast after dozens of phone calls on Fri 20th Nov. They have refused to deliver it until Tues 24th Nov, because that's when their courier delivers. What kind of service is this??????. Contacted customer services on several occassions, what a waste of time that was. It was a case of the 'The Computer says Noooooooo'