Review summary

Thomas Cook Airlines Scandinavia has room for improvement based on customer feedback. Customers particularly appreciate service, though some mention concerns about customer service.

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NR

Nazar Rybkin

1 out of 5 stars
«Thomas Cook Airlines»

«Thomas Cook Airlines» Remember this name, make a note or even draw this name.. but Never! Never travel with this company! The most rude, aggressive and unprofessional crew I’ve ever seen! The plane was dirty with some white spots on the seats. Cabin crew is late with food and drinks distribution, because very busy with market salings.. nobody reacting on assistance button call at all! Cabin crew kicking your elbows when passing rapid between seats without any reaction and apologies. And I have personal story (incident) what happened to me and my friends during the flight from Stockholm to Punta Cana on 3rd December when cabin crew was ignoring passengers and cocked my elbow while I was eating so the food scattering on me and cabin crew didn’t stop to take a look what happened and advised to keep my hands in some spacial position when eat when I complained regarding that incident. And another one incident on happened on our way from Punta Cana to Copenhagen on 17th December when one of cabin crew didn’t trust to my friend that he turned his mobile to flight mode already. She was maximum rude and aggressive! Was shouting on my friend and most terrible the chief cabin crew was covering her colleague and just was trolling and spoke mockingly with us. In the end of flight Chief of cabin crew refused to give us the name of aggressive crew and told that her Scandinavian culture is different from my and my friends and that we must follow their rules and culture. Then guilty cabin crew start scoop up hand of my friend when he tried to take her name.. she was promising some problems to us..and other cabin crew pushed (bulling) my friend too, when he was leaving the board.

KH

Kamilla Hansen

5 out of 5 stars
Har fløjet med Thomas Cook 14 gange…

Har fløjet med Thomas Cook 14 gange altid har det været en fornøjelse

KS

Kirill S

1 out of 5 stars
Gör allt för att inte betala för skadad…

Gör allt för att inte betala för skadad barnvagn. Råd & Rön gör en lista vilka bolag är svartlistade Bolag som vägrar betala ersättning när de fällts i Allmänna reklamationsnämnden... och Thomas Cook är en av de. Nu förstår jag varför. Bedrövligt hantering av bagageskador.

KH

Kent Højborg Nielsen

5 out of 5 stars
Vi var på Gran Canaria i juni 2019

Vi var på Gran Canaria i juni 2019. Vi fik besked på de satte andre fly ind, og da der ikke var underholdning ombord, kompenserede de med 1.000,- Kr, hvad vi var tilfredse med. De fly de satte ind i stedet, var nye store og dejlige fly, med god benplads, høflig betjening. Et lille irritationsmoment var dog, at vi blev ca. 6 timer forsinket på hjemrejsen (Fly nr. DK1195) og var først hjemme ved 6 tiden om morgenen. Jeg kontaktede Thomas Cook og søgte kompensation, og tænkte "Dette blev nok en lang og sej kamp. I løbet af kort tid fik jeg mail fra Thomas Cook´s kundeservice, og de vedkendte sig kompensationen uden problemer. Da vi rejser meget med Thomas Cook, er det bare dejligt at vide det er et reelt og sobert selskab, så det fortsætter vi med. Alle andre gang vi har fløjet med Thomas Cook, har vi været yderst tilfredse.

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All reviews

48 total • Write a review

Showing 41 - 44 of 44 reviews
ba
1 out of 5 stars

Disgraceful for such a reputable company

Terrible experience with Thomas cook airlines. They omitted to inform us of a flight time change. When we arrived at Manchester airport for our 10.45 hour flight to Tenerife. When we arrived at 8.15 for check in we were told our flight had a time change and actually left Manchester at 7.30 am. The customer servic staff were rude and not helpful, so we had to book and PAY FOR another flight to gt us to Tenerife.

Date of experience: March 19, 2012

C
2 out of 5 stars

Had worse, but I'd pay a bit more & fly with someone else.

Flown Thomas Cook twice - & won't fly with them again unless there is no alternative. October 2009 we flew back from Turkey with TC...in comparison to our outward journey (which was was Thompson & had been very comfortable) this was a huge disappointment.Plane was old, cramped & no legroom...the food was awful & the legroom even worse. Our 2nd time with TC: flight from Manchester to Crete September 2011 was cancelled due to faulty plane. This is worrying in itself, as there stock seems to be pretty old...but we were waiting in the departures lounge for over an hour AFTER the plane was due to leave before we received any information from the TC staff there. That simply is not acceptable: at the very least we should have been told there was going to be a delay, even if at that time it was not known by how long! When they did locate a replacement plane, it was smaller than the original - meaning 80 passengers were told they could not board at that time, but would follow on a later plane - & again, not given any indication when that might be. On board, the seats were uncomfortable & cramped - legroon was so bad that my partner (5ft 11)had to sit at a funny angle & got deadlegs - & I (5ft 5) got bruises on my knees from the seeatback in front of me digging into my legs. Food was the smallest portions I have ever been served on a plane - & wasn't cheap in the first place...tho staff were friendly & pleasant. One point to note: when we got to our hotel (5 hours late), we were informed that this happens fairly regularly with TC flights from the UK...so our experience may not have been a fluke!

Date of experience: January 11, 2012

R
1 out of 5 stars

Worst Flight Ever

Our return flights from Toronto to Gatwick were changed from Air Transat, to Thomas Cook Airlines, we have never been more cramped and uncomfortable, they have crammed in as many seats as possible, also charge for everything including a drink of water, i have flow on some pretty grotty airlines around Thailand etc but at least they give you a drink and sometimes a snack and you have some leg room, i will never use Thomas Cook Airlines again, no wonder they are almost going bust.

Date of experience: December 29, 2011

MT
1 out of 5 stars

very cramped and uncomfortable.

Travelled on a 4 hour flight from Bristol to Antayla this Aug (2011) Had prebooked seat so managed to sit together. plane was very cramped, I am only 5'2 but still had very limited leg room - couldn't book extra leg room seats as travelling with children. Had night flights, but impossible to sleep as seats far to cramped together. It really was cattle class. Wouldn't bother with the inflight meal unless it comes free with your holiday deal - very small, luke warm, unappetising. Couldn't enjoy it as couldn't get the tray down due to lack of space. No entertainment at all on flight. Staff spent the whole flight trying to sell to you - duty free, snacks, raffle tickets the list went on. Only got 1 free drink on flight - would have preferred 2. On way home staff tried to sell night comfort packs for £5, inflatable pillow, small blanket, and eye shields. I bought my pillow for 50p from Asda before I left. So please go prepared. Seats were coming apart at the seams, radio didn't work and no headphones provided. A very tired service, fleet certainly needs updating. We are going to Egypt next year 5 1/2 hour flight - I hope things are better next year. Certainly wouldn't fly by Thomas cook airlines by choice - but it comes with the holiday.

Date of experience: August 31, 2011

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