Review summary

Z Hotels has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about expensive and customer service.

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Based on reviews, created with AI

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D

Deliliah

3 out of 5 stars
Just a one night stay.

Stayed there for one night on the 16thJuly 2025. Our air conditioning wasn’t working we call for help with it no one bothered to come. The shower just leaks into the room very bad design and a hazard if you have a disability also the shower sink and toilet are enclosed with glass so a great surface to land on if you slip over due to the water from having a shower. We had mobility issues there is a disabled platform at the entrance. No one bothered to even show us how that works. As we struggled with our walkers up and down the stairs at the entrance. The banging breakfast well I’ll let you decide that for yourself but their banging isn’t exactly my idea of a banging breakfast.

RT

Richard Tropez

1 out of 5 stars
ABSOLUTELY APPALLING - AVOID AT ALL COST

I stayed at the Soho Z Hotel for three nights, shelled out £780 for the privilege, and left feeling completely ripped off and exhausted. Where do I begin? The shower ran cold, constantly — no hot water at any time of day. But even that was a treat compared to the unrelenting sound of flushing water and sewage pipes echoing through the walls at all hours of the night. Sleep? Forget it. As if that wasn’t enough, I was “greeted” each morning before 8am by ear-splitting drilling right outside. Thanks for the unsolicited wake-up call. I raised these issues with reception multiple times, and was met with indifference and zero effort to resolve anything. No apology, no action — just blank stares and a clear message that they didn’t care. And as a final insult, there was no room refresh during the entire stay — not once. For £780, I expect at least clean towels and a bed that gets made. This place is a total scam dressed up as boutique. The only thing stylish about the Soho Z Hotel is their talent for overcharging and underdelivering. You couldn’t pay me to come back here

L

L

1 out of 5 stars
DO NOT GO HERE

DO NOT GO HERE! CRIMINALS! My bed stunk of urine. The shower was freezing cold - no warm water. When I complained the staff not only denied it and did nothing but were rude, unprofessional, lied to me multiple times - literal cowboys. This place should be shut down and its staff change career

MA

Mike Arnold

2 out of 5 stars
Do not stay in the basement

If you want to hear cascades of water from other bathrooms or the rumble of the tube trains stay in room 717 although I imagine all the basement rooms sound like they are flooding. TV did not work either. There was a overhang over the bed so very clostrophobic.

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All reviews

58 total • Write a review

Showing 31 - 40 of 54 reviews
SE
1 out of 5 stars

There's cameras in every room and the…

There's cameras in every room and the manager is allowing people in your rooms to steal your belongings and deny it when ask I had to report it to the police for cctv evidence as I was robbed whilst being asleep and raped DO NOT STAY AT THIS HOTEL

Date of experience: June 17, 2023

B
1 out of 5 stars

I was charged full price for the room…

I was charged full price for the room even though I called an cancelled because there was a train strike ! The hotel were not fair and most probably were able to rent out the room again . I have stayed with them before and yes it’s in a good location but the mattress was so hard I lay on top of my puff coat last time

Date of experience: June 1, 2023

MC
1 out of 5 stars

Awful experience

Awful experience, noisy, small room. Won't stay here again. Absolutely awful

Date of experience: February 15, 2023

CA
1 out of 5 stars

Poor and inflexible customer treatment!

Having used Z Hotels in London on lots of previous occasions, and having a generally good experience, I recently booked a non-refundable 1 night stay at Z Hotel, Strand through Booking.com. Unfortunately, and at very short notice (20 hours), I was let down by a client and respectfully requested that Z Hotels refund the booking cost given my situation despite my non-refundable booking. Despite this, Z Hotels refused to give me a refund - my loyalty clearly counted for nothing! Z Hotels have been incredibly short-sighted in making decisions like this without thinking of the longer term impact on (loyal and long-standing) customers. Neither I, nor any of my colleagues, will ever use Z Hotels ever again!

Date of experience: February 8, 2023

KH
1 out of 5 stars

Stayed in lots of hotels for business

Stayed in lots of hotels for business. Mainly just use premier inns so nothing fancy. Z hotel as a busines hotel is so bad its almost funny. In Fleet Street. £260 a night. Rooms are literaly the size of the bed. Staff on reception looking down their nose when talking to you. Lift never available, loads of people lugging suitcases up flights of stairs. Nice little cafe at bottom, gives it the one star. If you stand around long enough the staff may even ask you what you want. Even the showers go from ice cold to lava hot with the minuteish of touches. Finally wifi cuts out all the time. You sit here and wonder do they try so hard to be so bad. It has provided much comedy.

Date of experience: December 8, 2022

AL
1 out of 5 stars

Stayed (well sat awake all night) at Z…

Stayed (well sat awake all night) at Z Hotel Shoreditch. There was what seemed to be an almighty racket hammering through the walls at various stages of the evening through to about 3am. I turned off the AC that time and there was one more incident and then it stopped. The hotel was busy and I couldn't get moved. It kept me awake all night. They then tried to bargain with me about how much compensation I wanted and offered me 50% off or a free night. Unfortunately I didn't sleep at all and i'm not sure how they feel that I should have to pay for any of it. I've provided time and location based recordings of the noise but because maintenance didn't hear it today, I'm pretty much sure they're accusing me of lying. I don't want another stay at one of these hotels, I want my money back for the crap nights stay. Don't bargain with me because as the manager who called me said. We have to pay to clean the room. There was old coffee stains up the wall and the tea tray is shoddy and dilapidated. Never mind the dust in the room across the top of the TV. I have been in hotels myself for around 12 years. I was the F&B Operations manager for a 5* property. I would NEVER bargain with a guest. I would certainly NEVER say that maintenance couldn't hear the noise so i'll give you 50% off!!! Go check into the room on a busy night. Turn the AC on and just go bloody sleep there. Then pick up the phone and call me a liar. I've offered to send the date and time stamped video and sound file. I recorded it and then went straight downstairs to the night porter. They need an overhaul of guest services in that hotel

Date of experience: September 28, 2022

E
1 out of 5 stars

DO NOT STAY HERE - Wish I had stayed somewhere else for the money and ended up another £700 out of pocket

2 issues: the room and my damaged laptop. Rooms not clean, bathrooms mouldy, cheap plastic flooring, rooms not cleaned every day, 1 bar of soap for 2 people for 3 days, towels not replaced. Supposed to be a suite, there is another room in the "suite" that is comically empty! There is also only 1 chair for 2 people?? People are nice but there clearly are not enough of them. We left an undamaged laptop with them in left luggage prior to checking in. This was then moved to our room. Sometime between leaving it with them and finding it in our room, it was very badly damaged. They are refusing to compensate us for the damage. Really bad service.

Date of experience: June 28, 2022

K
4 out of 5 stars

Lovely staff

Lovely staff Clean modern hotel room with all you need. Was cleaned daily. Air con could be better but overal was great

Date of experience: June 10, 2022

BW
1 out of 5 stars

Stayed in Liverpool Z Hotel

Stayed in Liverpool Z Hotel, I cried when I walked into the room! It was so small, the ‘bathroom’ was two frosted glass panels, no privacy. It was so so hot, on the eighth floor and the window was sealed, there was air conditioning but it was very weak. I am asthmatic and I thought I was going to pass out with the heat. Wouldn’t have minded so much, but we paid £250 for two nights stay, through booking.com. Won’t use them again either. The mattress protector was disgusting, covered in loads of blood and ‘other’ stains! Ironic as there was a hanging on the door saying cleanliness was next to godliness!

Date of experience: June 4, 2022

CM
5 out of 5 stars

Stylish value for money hotels in…

Stylish value for money hotels in really handy locations. I have stayed in 2 locations many times in London and my stays have always been excellent. Would fully recommend for business or city break.

Date of experience: March 30, 2022

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