Z
Z Hotels
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Poor and inflexible customer treatment!
Having used Z Hotels in London on lots of previous occasions, and having a generally good experience, I recently booked a non-refundable 1 night stay at Z Hotel, Strand through Booking.com. Unfortunately, and at very short notice (20 hours), I was let down by a client and respectfully requested that Z Hotels refund the booking cost given my situation despite my non-refundable booking. Despite this, Z Hotels refused to give me a refund - my loyalty clearly counted for nothing! Z Hotels have been incredibly short-sighted in making decisions like this without thinking of the longer term impact on (loyal and long-standing) customers. Neither I, nor any of my colleagues, will ever use Z Hotels ever again!