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Stayed (well sat awake all night) at Z…
Stayed (well sat awake all night) at Z Hotel Shoreditch. There was what seemed to be an almighty racket hammering through the walls at various stages of the evening through to about 3am. I turned off the AC that time and there was one more incident and then it stopped. The hotel was busy and I couldn't get moved. It kept me awake all night. They then tried to bargain with me about how much compensation I wanted and offered me 50% off or a free night. Unfortunately I didn't sleep at all and i'm not sure how they feel that I should have to pay for any of it. I've provided time and location based recordings of the noise but because maintenance didn't hear it today, I'm pretty much sure they're accusing me of lying. I don't want another stay at one of these hotels, I want my money back for the crap nights stay. Don't bargain with me because as the manager who called me said. We have to pay to clean the room. There was old coffee stains up the wall and the tea tray is shoddy and dilapidated. Never mind the dust in the room across the top of the TV. I have been in hotels myself for around 12 years. I was the F&B Operations manager for a 5* property. I would NEVER bargain with a guest. I would certainly NEVER say that maintenance couldn't hear the noise so i'll give you 50% off!!! Go check into the room on a busy night. Turn the AC on and just go bloody sleep there. Then pick up the phone and call me a liar. I've offered to send the date and time stamped video and sound file. I recorded it and then went straight downstairs to the night porter. They need an overhaul of guest services in that hotel