Review summary

Z Hotels has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about expensive and customer service.

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Based on reviews, created with AI

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D

Deliliah

3 out of 5 stars
Just a one night stay.

Stayed there for one night on the 16thJuly 2025. Our air conditioning wasn’t working we call for help with it no one bothered to come. The shower just leaks into the room very bad design and a hazard if you have a disability also the shower sink and toilet are enclosed with glass so a great surface to land on if you slip over due to the water from having a shower. We had mobility issues there is a disabled platform at the entrance. No one bothered to even show us how that works. As we struggled with our walkers up and down the stairs at the entrance. The banging breakfast well I’ll let you decide that for yourself but their banging isn’t exactly my idea of a banging breakfast.

RT

Richard Tropez

1 out of 5 stars
ABSOLUTELY APPALLING - AVOID AT ALL COST

I stayed at the Soho Z Hotel for three nights, shelled out £780 for the privilege, and left feeling completely ripped off and exhausted. Where do I begin? The shower ran cold, constantly — no hot water at any time of day. But even that was a treat compared to the unrelenting sound of flushing water and sewage pipes echoing through the walls at all hours of the night. Sleep? Forget it. As if that wasn’t enough, I was “greeted” each morning before 8am by ear-splitting drilling right outside. Thanks for the unsolicited wake-up call. I raised these issues with reception multiple times, and was met with indifference and zero effort to resolve anything. No apology, no action — just blank stares and a clear message that they didn’t care. And as a final insult, there was no room refresh during the entire stay — not once. For £780, I expect at least clean towels and a bed that gets made. This place is a total scam dressed up as boutique. The only thing stylish about the Soho Z Hotel is their talent for overcharging and underdelivering. You couldn’t pay me to come back here

L

L

1 out of 5 stars
DO NOT GO HERE

DO NOT GO HERE! CRIMINALS! My bed stunk of urine. The shower was freezing cold - no warm water. When I complained the staff not only denied it and did nothing but were rude, unprofessional, lied to me multiple times - literal cowboys. This place should be shut down and its staff change career

MA

Mike Arnold

2 out of 5 stars
Do not stay in the basement

If you want to hear cascades of water from other bathrooms or the rumble of the tube trains stay in room 717 although I imagine all the basement rooms sound like they are flooding. TV did not work either. There was a overhang over the bed so very clostrophobic.

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All reviews

58 total • Write a review

Showing 51 - 54 of 54 reviews
AA
5 out of 5 stars

Stayed in Bath Z hotel

Stayed in Bath Z hotel. For the price I don't think you will beat this hotel. Rooms are small but how big does it need to be? Great location, big comfortable bed, big tv with sky sports, sky tv and powerful shower. The free cheese and wine in the evening is absolutely brilliant hopefully they keep doing that! Would defiantly use again.

Date of experience: October 17, 2019

JT
5 out of 5 stars

Disappointed I didn't find them sooner!

Such a wonderful hotel group, they have got everything right in my opinion. The rooms are small, but perfectly formed, with comfy beds, big TV's and excellent showers and towels. The added bonus of complimentary cheese and wine between 5-8pm makes my heart sing! I have stayed in 3 different London locations now and have loved them all, can't wait to go back and try more. Well done Z Hotels, I love the customer-centric vibe you have produced.

Date of experience: August 30, 2019

kP
1 out of 5 stars

basement room 200 metes away from hotel !

I am massive fan of Z hotels but put in a basement 200 metres from the actual hotel !! The noise from the main road and pedestrians was unbearable but too make matters worse the floorboards in room above were squeaking with every move and no noise insulation for the plumbing Sorry Z but got no ZZZZZZ sleep before an important meeting. If you are going to convert basements into rooms suggests your CEO stays there first to test it before clients use - may be they would be up for it as a challenge ?

Date of experience: November 8, 2018

S
5 out of 5 stars

Stayed at Z Gloucester Place in London.

Stayed at Z Gloucester Place in London. Warm welcome and only £79 on a Saturday night. We used the room service facility at 2am and it was delivered swiftly and food warm and good. Rooms are immaculate shower is fantastic. I am a bit baffled as to how they can offer such great value for money.

Date of experience: February 21, 2018

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