Review summary

Z Hotels has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about expensive and customer service.

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D

Deliliah

3 out of 5 stars
Just a one night stay.

Stayed there for one night on the 16thJuly 2025. Our air conditioning wasn’t working we call for help with it no one bothered to come. The shower just leaks into the room very bad design and a hazard if you have a disability also the shower sink and toilet are enclosed with glass so a great surface to land on if you slip over due to the water from having a shower. We had mobility issues there is a disabled platform at the entrance. No one bothered to even show us how that works. As we struggled with our walkers up and down the stairs at the entrance. The banging breakfast well I’ll let you decide that for yourself but their banging isn’t exactly my idea of a banging breakfast.

RT

Richard Tropez

1 out of 5 stars
ABSOLUTELY APPALLING - AVOID AT ALL COST

I stayed at the Soho Z Hotel for three nights, shelled out £780 for the privilege, and left feeling completely ripped off and exhausted. Where do I begin? The shower ran cold, constantly — no hot water at any time of day. But even that was a treat compared to the unrelenting sound of flushing water and sewage pipes echoing through the walls at all hours of the night. Sleep? Forget it. As if that wasn’t enough, I was “greeted” each morning before 8am by ear-splitting drilling right outside. Thanks for the unsolicited wake-up call. I raised these issues with reception multiple times, and was met with indifference and zero effort to resolve anything. No apology, no action — just blank stares and a clear message that they didn’t care. And as a final insult, there was no room refresh during the entire stay — not once. For £780, I expect at least clean towels and a bed that gets made. This place is a total scam dressed up as boutique. The only thing stylish about the Soho Z Hotel is their talent for overcharging and underdelivering. You couldn’t pay me to come back here

L

L

1 out of 5 stars
DO NOT GO HERE

DO NOT GO HERE! CRIMINALS! My bed stunk of urine. The shower was freezing cold - no warm water. When I complained the staff not only denied it and did nothing but were rude, unprofessional, lied to me multiple times - literal cowboys. This place should be shut down and its staff change career

MA

Mike Arnold

2 out of 5 stars
Do not stay in the basement

If you want to hear cascades of water from other bathrooms or the rumble of the tube trains stay in room 717 although I imagine all the basement rooms sound like they are flooding. TV did not work either. There was a overhang over the bed so very clostrophobic.

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All reviews

58 total • Write a review

Showing 21 - 30 of 54 reviews
JD
1 out of 5 stars

Be sure not to make a mistake on your…

Be sure not to make a mistake on your booking as they will not refund you no matter how loyal you are as a client.

Date of experience: May 7, 2024

AS
1 out of 5 stars

Inflexible, poor service

Nonsensical refund policy as mentioned (many times) below. Book at your peril. I have stayed at the Z hotel chain before. The rooms are average, but the price is good. The staff are also well trained. I would never book with them again due their dysfunctional terms and conditions - too risky.

Date of experience: March 31, 2024

mr
5 out of 5 stars

Covent garden, great location

Although small, the rooms are comfortable and had everything I needed, but I did have to search for the hairdryer. The location is lovely, next to a church garden and Covent garden market. The manager and staff were all very friendly, helpful and professional. Cheese and wine for members a nice touch. Thank you.

Date of experience: March 2, 2024

Lw
5 out of 5 stars

Very nice and worth the momey

My husband and I stayed in the z hotel Strand this past Saturday night and it was a fantastic night sleep. The room Is adequate and the shower amazing and the bed so comfortable. Will defo go back, bare in mind the breakfast we felt let it down. Not cooked but food available. Wine and cheese was free and it was lovely. Great staff, very friendly from the desk to the maintenance man.

Date of experience: February 12, 2024

LJ
5 out of 5 stars

The Z Hotel Victoria er et rigtig fint…

The Z Hotel Victoria er et rigtig fint og hyggeligt hotel, i centrum af byen. Nemt at komme til og fra offentligt transport. Ingen larm fra gaden eller udefra. Meget små værelser, men hyggeligt.

Date of experience: December 13, 2023

c
5 out of 5 stars

Some years ago I decided to go to the Z…

Some years ago I decided to go to the Z hotel in San Diego, I was not disappointed 😊💯👍. Very friendly desk personal. The room was ' comfortable small " zero complaint. The room were spotless clean. I'm planning on going back on the 12/18/23 and stay till 12/20.

Date of experience: December 11, 2023

D

Dan

US

1 out of 5 stars

Beware of Refund Policy

I mistakenly booked 1 night in December at Z Hotel Shoreditch, but meant to be in September. I immediately informed the hotel within 24 hours, explaining it was an error and could they please refund me given they would have 3 months to fill the one night. They refused and kept my money. Shameful.

Date of experience: October 2, 2023

SR
1 out of 5 stars

Don't get into this hotel through any app rating because that's all fake. You will be ending up in a small room, it doesn't even look like a hotel.

I had a reservation from Agoda which was canceled by my brother & I booked the same room with them in cash for one night. They assured me that they don't deduct from the card still my brother got a charged of 1350 GBP for this hotel which doesn't worth it. I was okay with the adjustment next day but the receptionist ended up saying that she can't refund me the money I paid twice for the same room. I didn't understand the lame excuse that agoda isn't going to pay them, but all I ended up saying that how come you sold reserved room & playing on me on that. The perfect story is that when I didn't want to give up on all hard earned money & I asked them that I want to check in again. They sold the same room to another customer. After getting charged huge amount I ended up like that & they kept earning on the same room. It seems to be a big fraud they are doing in main victoria center with the fake rating over internet.

Date of experience: September 12, 2023

P
5 out of 5 stars

I stayed in the hotel in Victoria…

I stayed in the hotel in Victoria London when attending an event at Hyde Park, location is perfect 5 minutes walk from the coach station, and 10 minutes walk to Hyde Park. I was offered a glass of wine and cheese and crackers every day of my stay, I had the continental breakfast which was lovely. The room was small but ideal for what I wanted and the bed was comfy. I will definitely stay there again in the future the staff were helpful and friendly

Date of experience: July 2, 2023

WW
3 out of 5 stars

Tiny rooms in Bath, but great location

Stayed in Bath. Rooms are very small, we had two rooms but one was very tiny with the smallest amount of floor space. With no windows (which we did know) and the bathroom being a frosted box it really did feel like the hotel had cramped as many rooms in as possible. On the plus side, the location is great, the kids loved the tech and the staff are very pleasant.

Date of experience: June 19, 2023

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