The Outlet
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their systems and policies are clearly lacking
I haven’t yet had an order that has been without a problem. Their “live chat” doesn’t seem to work as I’ve never actually been “connected to an agent” despite multiple attempts, waiting for hours and trying during their business hours. They are very very slow to respond by email (over 2 weeks for my second issue) which is a problem when they have a 14day exchange policy. The latest (4th)problem was being sent two left shoes of different sizes in a box without the lid- the person packing the order would have known what they were doing (it was that obvious) and they did it anyway. The only reason I’m not doing a one-star is because on two of my issues they were quick to offer a refund without me having to ask and when I have managed to finally deal with someone, they have been polite and helpful. I get that it’s a busy time of year, but that shouldn’t be a shock and most businesses prepare for the increase in sales at this time of year. At the very least put a queue or automated message on the live chat so customers aren’t just messaging into a void.