The Outlet
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Fantastic Service - Shannon
When i placed my online order I submitted a click and collect in Auckland. What I wanted was a delivery to Whangarei. Phoned Whangarei store, who chased it up and advised my error. They contacted Mt Wellington branch. I got a call from Shannon from the Mt Wellington branch to advise they were currently having issues with their system and once up and running, it would be sent, this was Wednesday. I needed by friday as I purchased the bag specifically to take to Asia. Shannon phoned me and said she pulled the order out and manually actioned the delivery so I could get on time. Today is friday and my bag arrived. I just received a call from the lovely Shannon to see if the bag arrived, now that is what I call exceptional service, she did everything she could to get it to me and then followed it up with a phone call. Thank you so much, I am so appreciative for the amazing service I received from Shannon. You are one in a million