Spaceships Rentals (UK & Europe)
Read all reviews for Spaceships Rentals (UK & Europe) →
Spaceships Poor Response to Pandemic!
We were so looking forward to picking up our Motor home and travelling around Southern England for two weeks. And then Coronavirus hit! We were out in the middle of the Atlantic Ocean with very poor satellite internet. As everything imploded around us, the UK Govt enacted laws to prevent non-essential travel. We had to cancel our booking! Everything for our final four weeks in the UK was being cancelled (hotel accommodation, bus transfers, excursions, show tickets, apartment booking, flights back to Australia). Every provider we booked with refunded all our money and flight points except for Spaceships Rentals. We had paid our balance prior to leaving home on Mar 9. So, the company had our money well in advance. Emails via satellite internet were slow and cumbersome, taking days for replies whilst you received an acknowledgement. By now we were within the the 20 day limit. We couldn't open attachments. We were told we would lose 75% of our money! That's over GB1,000! We couldn't believe it. This put such a sour taste in our mouths. Whilst neither party was to blame, no other UK provider kept any money and refunded in full. In these times, Spaceships Rentals followed their normal cancellation policy. It's not like we just changed our minds. We couldn't take a voucher. Not knowing when we could travel back to the UK. "They needed to find the balance between what is right but keep revenue coming in". I think not!