Spaceships Rentals (UK & Europe)
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NO luxury here....
This company has a lovely website which impressed me so much I didn't really shop around - my mistake for thinking that I was actually getting a 'luxury' experience. Customer service was always prompt throughout. Contactless pick up is easy - you receive a text with your code to collect the keys which at first glance you may think that you shouldn't open the link but it's OK. We also paid for parking our car onsite but despite the cost a guy onsite on collection day advised that they take no responsibility for your car even though they will move it. I'm afraid that is where my positivity ends - the evening before collection I received an email with about 20 pictures attached of faults with the vehicle. Major dampner on our excitement. I took more pictures of faults with the vehicle and sent them as I didn't want to be charged for damages that we hadn't done. Had I have received any kind of apology for lack of 'luxury' this review would read very differently. I received an email full of excuses of supply chain, brexit, bla bla bla..... The motorhome was dirty - Dogs hairs, stained seats, stained mattress' and the sink was brown - it only takes a bit of Cif to clean it you know! I could go on. To top it off the sliding bedroom door was missing??? Sadly I was dissapointed with our experience which could have been totally improved with a bit more care with cleaning and an apology to my email of complaint. I would not use this company again.