Spaceships Rentals (UK & Europe)
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Spaceships? Not out of this world.
The (nervous) excitement had built. We’d booked well enough in advance for the school Easter hols (at the standard double off-peak rate) and the day had arrived to pick up out motorhome and head out on our Scottish adventure. Except, there was nobody there to help us. Keys are in a safe which was hard to find onsite. Picked them up. Did a test run in the parking area and off we went back home to load up. We got going okay but it started to unravel on night one. We reached a motorhome park but the power cord didn’t work (fairly nerve-wracking for motorhome newbies). That meant no heating, no electricity. Got to Scotland the next day. Somebody on site helped us fix it. They also ran us through the basics. Turned out we had no water or gas either. And it looked like the electricals were playing up. Why wasn't a proper handover prepared/done? Cut a long, vaguely dramatic story short, we went to their Edinburgh branch where a lovely employee helped us get to grips with everything. We had issues with the water (which was probably our fault) but driving hundreds of miles every couple of days wasn’t compatible with the slow (yet passable, in the end – not personal to the man that gave us our ‘lost’ days back) customer service. Anecdotally, talking to employees and other drivers we met en route, Spaceships were stretched very thin. And it seemed like we weren’t the only ones unhappy. The business feels understaffed and woefully unprepared for crunch periods like school holidays. Are they as worn out as the motorhome? I don’t know, but I won’t be going back. Along with the technical and logistical difficulties, the MH was worn and a bit shabby. Not chic. Stuck doors, very worn and loose upholstery, cupboard doors flying open mid-transit. Next time it will be a private hire, with people to show you how to use it, and speedier customer service to inspire confidence. Good luck all.