Most horrible airline I ever been…
Most horrible airline I ever been flying with. Arrogant people hosting us and no language skills even if English is your way of communicating. Would recommend any other airline.
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2.1
Poor
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Review summary
Singapore Airlines has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
latest flight to london was perfect
latest flight to london was perfect, food service and smiles. Business class.
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Not worth flying Singapore airlines…
This is an extremely greedy corporation Their service standards, meal quality, wine have hit rock bottom even for business class. They will charge you top dollar and when it comes to things like earning miles and using them they will use AI against you to make it as hard for you as possible In business they don’t give u payjamas Or amenity kids, they try to not serve 2 full meals even in business class What does that tell you about them? Money hungry and profit focussed. Not worth flying with if u can find an alternative
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This was one of the worst travel…
This was one of the worst travel experiences we've ever had. Singapore Airlines refuses to refund us for a flight we never even took. They falsely claim we boarded the flight, despite the fact that we have clear proof we were in another country (Malaysia) at the time. We sent all the evidence, explained everything — and still, nothing. Their customer service is absolutely useless: No empathy Robotic replies Zero willingness to investigate Repeated lies to justify keeping our money We've been strung along for weeks. They refuse to cooperate with our booking platform and are clearly doing everything they can to keep money they don’t deserve. This is fraud disguised as an airline. Singapore Airlines hides behind a “premium” image, but the reality is they’re dishonest, irresponsible, and have no respect for their customers. If anything goes wrong with your booking, you’re on your own. They will lie, ignore you, and take your money without shame. Never flying with them again.
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Company details
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www.singaporeair.com
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Showing 931 - 940 of 996 reviews
Ah
Shaky flight from london to heathrow
Shaky flight from london to heathrow, hostesses were nice however
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SS
Disappointing
Everyone told us how amazing Singapore airlines is and the excellent customer service. Unfortunately I’m not sure how true this is and have received some of the worst customer service ever - even easyJet provided better customer service than this! They take forever to get back to you - every time I had to chase them for a response to my complaint. My belonging have mysteriously gone missing from the aircraft - I was told my air host they had found my belongings and left it at lost and found. So I went to lost and found to collect my belonging only to find that my things are not there. Having raised this to the customer service team I’ve been told it’s not their responsibility and they won’t be looking into the matter any further. Absolutely shocking - definitely won’t recommend them to anyone nor would I ever use them again. Looking through Twitter this isn’t the first time this has happening - interesting to know what kind of staff they have working for them.
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C
Disappointed response from SIA
I have just took a flight, premium economy, from New York to Singapore, with a stopover at Frankfurt. In JFK, I was informed that my seat has faulty IFE; hence I was arranged to be seated elsewhere which is also premium economy, from JFK to Frankfurt. I was assured by the ground crew that the IFE for original seat will be fixed for the flight from Frankfurt to Singapore. When I boarded the airplane in Frankfurt, I found that the IFE control at my seat was not working. I was really disappointed, considering that a premium was paid and no IFE for a 13 hours flight I provided my feedback to SIA after I touched down. The reply from SIA was disappointing as it addressed me by the wrong name, patronized by some SOP politically correct reply and rushing to close my case. I felt that, after a few rounds of email exchange, there is simply a lack of sincerity and they just to close the case. I gave up talking to them. I am rather disappointed with their service given that SIA is such a reputable airline operator.
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SN
Best customer service from ground staff…
Best customer service from ground staff and stewards. Really above and beyond. The systems were very efficient too.
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AM
Lax to SINGAPORE in business class bad experience
Iam writing this letter with my utmost sheer disappointment on a long flight on 30June 2019 from LAX- SIN flight SQ037 traveling in Business class ( Seat 16 A) during my entire flight the inflight entertainment system wasn’t working and I felt like iam flying with one of those low cost no frills Airlines . Iam very frequent flyer before choosing any carrier I check their ratings , seat configuration and if it’s full flat bed or not . I chose SQ because I had a believe that it’s truly one of the finest carrier in the globe but my today’s flight experience surely changed that trust. Just to mention that I am Star Alliance Gold Member with TK and in One World with Delta, Silver with TG and Srilanka, Gold Member with Emirates and Etihad. I take over 35-40 flights in a year all in business or first class. Iam so sorry to say my today’s flight experience totally ruined my day and I felt that SQ should compensate for the inconvenienced caused on their part . Having nothing to do on board , left with no choice I decided to sleep with sleeping pills and put the do not disturb sign on yet the cabin crew ignored the Do not disturb sign and woke me up to ask what will be my selection of food in the middle of flight after 7 hours ?!? Is this is how you train your crew ? She should be sent for refresher course and then put back on flight handling premium passengers. If a passenger wants not to be disturbed you still make him/ her wake up so that she/he can select their choice of food ? This is unbelievable. Singapore Airlines is for sure losing its reputation.
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MC
Dirty old planes with broken interior
Dirty old planes with broken interior. Uncomfortable and smelly seats that should really be replaced. Most of the times, the entertainment system is broken and the food is truly atrocious. Service is ok and they try their best, but at the end of the day, the crew are limited to what they can work with. Represents really poor value for money.
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JP
Fløj med Singapore fra Singapore til…
Fløj med Singapore fra Singapore til Frankfurt for næsten 6 måneder siden, og fik ødelagt en klapvogn. Det blev registreret i Frankfurt, og vi fik at vide, at vi skulle kontakte den danske afdelings af Singapore Airlines for erstatning. Har ringet og skrevet mange gange i løbet af de 6 måneder, men de få gange vi kom igennem er vi blevet henvist til andre steder, blevet bedt om at sende mail, bedt om yderligere oplysninger mv mv - trods vi har kontaktet den rigtige afdeling og har leveret alle oplysninger, sker der intet. Urimelig dårlig kundeoplevelse af et flyselskab som egentlig yder en formidabel service under flyvningen.
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