Singapore Airlines
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Disappointing
Everyone told us how amazing Singapore airlines is and the excellent customer service. Unfortunately I’m not sure how true this is and have received some of the worst customer service ever - even easyJet provided better customer service than this! They take forever to get back to you - every time I had to chase them for a response to my complaint. My belonging have mysteriously gone missing from the aircraft - I was told my air host they had found my belongings and left it at lost and found. So I went to lost and found to collect my belonging only to find that my things are not there. Having raised this to the customer service team I’ve been told it’s not their responsibility and they won’t be looking into the matter any further. Absolutely shocking - definitely won’t recommend them to anyone nor would I ever use them again. Looking through Twitter this isn’t the first time this has happening - interesting to know what kind of staff they have working for them.