Most horrible airline I ever been…
Most horrible airline I ever been flying with. Arrogant people hosting us and no language skills even if English is your way of communicating. Would recommend any other airline.
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2.1
Poor
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Review summary
Singapore Airlines has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
latest flight to london was perfect
latest flight to london was perfect, food service and smiles. Business class.
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Not worth flying Singapore airlines…
This is an extremely greedy corporation Their service standards, meal quality, wine have hit rock bottom even for business class. They will charge you top dollar and when it comes to things like earning miles and using them they will use AI against you to make it as hard for you as possible In business they don’t give u payjamas Or amenity kids, they try to not serve 2 full meals even in business class What does that tell you about them? Money hungry and profit focussed. Not worth flying with if u can find an alternative
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This was one of the worst travel…
This was one of the worst travel experiences we've ever had. Singapore Airlines refuses to refund us for a flight we never even took. They falsely claim we boarded the flight, despite the fact that we have clear proof we were in another country (Malaysia) at the time. We sent all the evidence, explained everything — and still, nothing. Their customer service is absolutely useless: No empathy Robotic replies Zero willingness to investigate Repeated lies to justify keeping our money We've been strung along for weeks. They refuse to cooperate with our booking platform and are clearly doing everything they can to keep money they don’t deserve. This is fraud disguised as an airline. Singapore Airlines hides behind a “premium” image, but the reality is they’re dishonest, irresponsible, and have no respect for their customers. If anything goes wrong with your booking, you’re on your own. They will lie, ignore you, and take your money without shame. Never flying with them again.
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Company details
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www.singaporeair.com
All reviews
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Showing 921 - 930 of 996 reviews
JP
Poor service
I'd heard good things about Singapore Airlines, I must admit mainly through the media which now makes me wonder how they get these good reviews. Had a terrible experience. I flew from Sydney to Singapore return in economy. The seats were the normal uncomfortable economy seats with hardly any legroom, no different than any other economy flight. However, the staff allowed another passenger to come and directly hassle me to change seats after he had finished hassling them, to which I replied no, that's not how it works these days. They essentially passed their customer service role on to me to do at 9:30 pm. I am not a Singapore Airlines employee! I'm a customer! Dealing with other customers is your job not mine! Second, there was a constant drip from the ceiling, if this is not already annoying enough on an 8 hour flight it was extremely concerning from a safety and maintenance perspective. Where is the water coming from and how is it getting in? Finally, I reported these concerns to customer service. They responded to me 24 hours later saying they were sorry about my bad experience. They essentially said that the customer service issue was what they normally did. Really? Perhaps we could have some of the staff wages deducted from our flight whenever we're required to do something like that. They also completely ignored the drip from the ceiling. I followed them up on this for a response and they did not even bother to respond. They did not offer any form of compensation at all. Every other aspect of the flight was average at best. Perhaps they were once the world's best airline, but based on what I've just outlined, it was among the worst. I would never suggest anyone fly Singapore Airlines if they have an alternative. Avoid Singapore Airlines.
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B
The Gold Standard
The Gold Standard. I wish every airline operated the way Singapore Airlines does. Had the pleasure of flying the new Dreamliner 787-10 from Taipei to Singapore in regional Business Class. The interior was modern and functional with ample space, a gorgeous screen and delicious food & drinks. Very well trained crew looked and acted so professional just like one sees in commercials and provided that extra human touch. A great start to my Singapore vacation.
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JK
I travelled with my family including a…
I travelled with my family including a baby less than 2 years old on 22nd September from Melbourne to Kochi via Singapore. I was quite disappointed with their service and attitude. Staff were rude to us . My little daughter was unwell and didn’t settle throughout the flight and my wife took the meals tray back to the crew to get rid of the place in order to prevent the mess up from my daughter. They ignored her initially and later my wife asked them to collect the tray , they said to her to take the tray back to her seat, which they could put into their bin and empty it in seconds. We have noticed during the whole journey that they treat people differently. People with fair skin get preferences and others are ignored. My recent travel experience with Air Asia and Malaysian airlines were far better than that of Singapore Airlines. I am quite disappointed with their attitude and approach to us. They were rude and arrogant. I will not recommend them to others in future Jose Karickat
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BS
Totally Incompetent
I travelled business class from Perth to Singapore 06/07/2019 and incurred severe back problems due to a seat that was not working properly. Later that same day I wrote to lodge a complaint regarding the seat and my severe pain, I received the normal automatic reply and waited for SA to investigate and in a suitable time frame report back to me. I’ve now sent SA numerous e-mail asking why no correspondence has been sent to me. As of today 10/09/2019 I’ve not received any replies, I now believe SA are totally unprofessional and extremely RUDE. I will certainly NOT be flying with SA in the future, due to allowing passengers to fly with a broken seat which caused me pain, stress, inconvenience, out of pocket expenses.
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S
Unprofessional Airline
Unprofessional Airline We paid for a fully serviced Singapore Airlines flight and our flight was cancelled without any notice. We were given a SCOOT flight instead, with no service. We were offered a refund at the airport and a link. We contacted them and they said sorry but no refund. They would try to improve next time. Can they do this? This is terrible!
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MP
UNRELIABLE AND REALLY RUDE CALL CENTRE STAFF
Having booked Premium Economy flights to and from Australia we were horrified when returning to find that our booked and confirmed seats had been cancelled. This resulted in having to alter all prearranged plans to return home. We only discovered this having had an accident where I broke my leg and rang their office to discuss the seating arrangements. Afraid my damaged leg (closest to the aisle) might get hit by passing food carts, we asked if it would be possible to swap sides of the aircraft or even consider an upgrade. The assistants attitude was curt and abrupt and after a few moments of offering similar unsuitable seating, we decided to keep our preassigned seats. That evening we tried again with the view of hoping for a possible and sympathetic upgrade, only to be told we had cancelled our booking and had lost our seats and the flight was now completely full. Argue as we might that we did not cancel our seats, the assistant became outrageously rude, so we demanded to speak to her supervisor. At first the supervisors attitude was similar to that of the first assistant and wouldn't let us explain that it wasn't us that had cancelled our seating, but possibly the chap who had tried to move our seats that morning. After many minutes of researching, she came back with a different attitude (presumably having discovered we were right) and re-booked us on an earlier and more inconvenient flight. No apology was offered at any time! We have since lodged complaints with their head office who have tried to defend the actions of their call centre staff and distorted the facts in their favour. Putting this inaccurate account of things straight, the company has chosen not to reply which reflects their in excusable customer service attitude. THIS IS NOT THE CASE REGARDING CABIN CREWS, who genuinely bent over backwards to help hence the only star they deserve.
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TT
Dreadful
Dreadful. Have messed us about endlessly on a flight from London to Singapore and onto Sydney. Given us seats that are of less quality than we have paid for, late on both legs, mediocre food, staff who promise the earth but don’t deliver. Fly Cathay, much better.
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