Singapore Airlines
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Disappointed response from SIA
I have just took a flight, premium economy, from New York to Singapore, with a stopover at Frankfurt. In JFK, I was informed that my seat has faulty IFE; hence I was arranged to be seated elsewhere which is also premium economy, from JFK to Frankfurt. I was assured by the ground crew that the IFE for original seat will be fixed for the flight from Frankfurt to Singapore. When I boarded the airplane in Frankfurt, I found that the IFE control at my seat was not working. I was really disappointed, considering that a premium was paid and no IFE for a 13 hours flight I provided my feedback to SIA after I touched down. The reply from SIA was disappointing as it addressed me by the wrong name, patronized by some SOP politically correct reply and rushing to close my case. I felt that, after a few rounds of email exchange, there is simply a lack of sincerity and they just to close the case. I gave up talking to them. I am rather disappointed with their service given that SIA is such a reputable airline operator.