Most horrible airline I ever been…
Most horrible airline I ever been flying with. Arrogant people hosting us and no language skills even if English is your way of communicating. Would recommend any other airline.
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2.1
Poor
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Review summary
Singapore Airlines has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
latest flight to london was perfect
latest flight to london was perfect, food service and smiles. Business class.
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Not worth flying Singapore airlines…
This is an extremely greedy corporation Their service standards, meal quality, wine have hit rock bottom even for business class. They will charge you top dollar and when it comes to things like earning miles and using them they will use AI against you to make it as hard for you as possible In business they don’t give u payjamas Or amenity kids, they try to not serve 2 full meals even in business class What does that tell you about them? Money hungry and profit focussed. Not worth flying with if u can find an alternative
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This was one of the worst travel…
This was one of the worst travel experiences we've ever had. Singapore Airlines refuses to refund us for a flight we never even took. They falsely claim we boarded the flight, despite the fact that we have clear proof we were in another country (Malaysia) at the time. We sent all the evidence, explained everything — and still, nothing. Their customer service is absolutely useless: No empathy Robotic replies Zero willingness to investigate Repeated lies to justify keeping our money We've been strung along for weeks. They refuse to cooperate with our booking platform and are clearly doing everything they can to keep money they don’t deserve. This is fraud disguised as an airline. Singapore Airlines hides behind a “premium” image, but the reality is they’re dishonest, irresponsible, and have no respect for their customers. If anything goes wrong with your booking, you’re on your own. They will lie, ignore you, and take your money without shame. Never flying with them again.
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Company details
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www.singaporeair.com
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Showing 941 - 950 of 996 reviews
K
Absolute dump idea to partner with…
Absolute dump idea to partner with Scoot Airlines. Standards are breached and zero customer satisfaction. Today we experienced our worst trip ever!!! No support. Rude staff members. Worst food ever . No support for mothers with kids . No kids meals . No pillows and the blankets provided are absolute joke . Seats are uncomfortable with leg room . My request, when you charge for an Airline ticket. Please make sure you provide customer satisfaction. Thanks
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s
TERRIBLE SERVICE
TERRIBLE SERVICE Online reservation is a scam, I had economy class ticket and when I wanted to change the date, all the flights were night flight so I wanted to upgrade to business class but online reservation didn't allow that. When I rang I was told to secure a seat I must first book (pay $350) and secure a economy class ticket then at the airport upgrade to business class. Which I did. but at the airport they didn't adjust the difference. Not only that I asked for two prices DAC to PER and SIN to PER (SIN was transit). As DAC to SIN was day time leg of the journey I wasn't fussed about business class. SIN to PER was night time - which I really wanted. The one price they gave me $940 USD was presented to me as the cost of upgrade to Business class, I assumed it was DAC to PER and I ask they got annoyed and said yes sir this is the cost of upgrade to business. They didn't tell me it was only DAC to SIN. On arrival to SIN I realized I got duped, what they had done is only given me business class up to SIN. Not just that SIN to PER my entertainment unit on the seat was broken - I can provided pic. they didnt reset or fixed for upto 2:30hrs in the 5-6hr flight. No water was provided to me for 3hrs as the seat belt sign was on even though there was hardly any turbulence. The food that they served was terrible, all cold and dry. They didnt serve any hot drinks even though it was freezing. I choose a window seat and paid extra on top (can provided receipt) to choose a seat with window but my seat had no window. When I complained it felt on deaf ears. And it goes in circle, they will apologies which means nothing to them. But wont compensate or pay back the money they overcharged or in access of what they should have charged. On top of my original economy ticket which was about 1k, I unfortunately paid almost another 2k just for terrible terrible poor service. Pic attached of the broken inflight entertainment system. Very Disappointed that this airline gets voted best airline. For near 2k I paid singapore airline for the broken promise I could have bought a new business class ticket from DAC to PER. Not just that your flight was 1-2hr delayed. The white glow from the broken screen kept me awake all night. I didnt get my window seat and on top of that the seat that I got had a hump comping out of the side wall so I was squashed.
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LL
slow boarding process
slow boarding process, please improve for our time!
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DK
Go Stil!
KÆMPE shout out til holdet som var på arbejde i CPH søndag den 31/3-19 Da jeg skulle checke baggage ind, fandt vi desværre ud af, at jeg havde fået kærestens pas med )): Alle bag disken greb deres telefoner næsten synkront og kunne 30 sek. efter fortælle at jeg heldigvis kunne komme ind og ud af Singapore på et provisorisk pas. Så pegede de over på en pasfoto automat og videre ud til Politistationen og fortalte mig præcis hvad jeg skulle gøre. 20 min. senere stod jeg tilbage ved skranken med provisorisk pas og nyfunden hvilepuls, og jeg kune glide igennem til gaten. Men vent! Der er mere! Da jeg skal om bord på flyet, bliver jeg kaldt til side og få af vide af den samme KÆMPE chef fra tidligere, at de lige bumper mig op fordi jeg havde haft lidt stress på. Så 3 sæder for mig selv, hvor jeg kunne ligge ned og ingen sæder foran mig så jeg kunne strække stængerne. på en 13 timers flyvetur til Singapore er det uvurderligt! I en verden hvor der efterhånden er langt imellem god kundeeksempel er det her et skoleeksempel på hvordan det skal gøre! Jeg håber at DK ledelsen ser dette og gir en omgang til teamet fra 31/3-19 God vind herfra
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A
Disappointing SQ Flights
Have flown SIA for many years now and and on my last two flights to Sydney have been disillusioned. For the first time this year we have had to pay for seat selection, which we have no choice about as on a 20 hour journey couples want to sit together. The seats in Economy are far too small and cramped. We are small people , both in height and weight, so goodness knows how bigger people manageThis is probably because they have a Premium Economy section and so have taken space from Economy class. Too few toilets for a full flight. For the first time in many years we are sourcing alternative airlines for our annual flight to Australia. I'm sure SIA won't really mind about poor reviews as the flights are always full.
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S
The worse airline ever!!!
The worse airline ever!!!! Please please do not use them!!!! They lost my suitcase for three days and ruined my holiday, they left my wife crying! To top it off they gave us £50 compensation (we had around £400 worth of clothes) we made the mistake of leaving my medication in the suitcase but they didn’t care. Honestly from my heart please don’t use these scum bags and use alternative eg Qatar etc
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FH
Absolutely banging
Absolutely banging Everyone here is nice. You feel like an Arabian prince as they treat and serve you greatly. Top airline
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fb
Je recommande
Suite à un problème avec mon agence de voyage d'annulation de vols qui ne s'est occupé de rien, Singapore Airlines s'est occupé de mon dossier. Un grand merci !!! Les personnes contactées ont été charmantes et réactives ! Je recommande Singapore Airlines !
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