Singapore Airlines
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Lax to SINGAPORE in business class bad experience
Iam writing this letter with my utmost sheer disappointment on a long flight on 30June 2019 from LAX- SIN flight SQ037 traveling in Business class ( Seat 16 A) during my entire flight the inflight entertainment system wasn’t working and I felt like iam flying with one of those low cost no frills Airlines . Iam very frequent flyer before choosing any carrier I check their ratings , seat configuration and if it’s full flat bed or not . I chose SQ because I had a believe that it’s truly one of the finest carrier in the globe but my today’s flight experience surely changed that trust. Just to mention that I am Star Alliance Gold Member with TK and in One World with Delta, Silver with TG and Srilanka, Gold Member with Emirates and Etihad. I take over 35-40 flights in a year all in business or first class. Iam so sorry to say my today’s flight experience totally ruined my day and I felt that SQ should compensate for the inconvenienced caused on their part . Having nothing to do on board , left with no choice I decided to sleep with sleeping pills and put the do not disturb sign on yet the cabin crew ignored the Do not disturb sign and woke me up to ask what will be my selection of food in the middle of flight after 7 hours ?!? Is this is how you train your crew ? She should be sent for refresher course and then put back on flight handling premium passengers. If a passenger wants not to be disturbed you still make him/ her wake up so that she/he can select their choice of food ? This is unbelievable. Singapore Airlines is for sure losing its reputation.