Most horrible airline I ever been…
Most horrible airline I ever been flying with. Arrogant people hosting us and no language skills even if English is your way of communicating. Would recommend any other airline.
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2.1
Poor
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Review summary
Singapore Airlines has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
latest flight to london was perfect
latest flight to london was perfect, food service and smiles. Business class.
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Not worth flying Singapore airlines…
This is an extremely greedy corporation Their service standards, meal quality, wine have hit rock bottom even for business class. They will charge you top dollar and when it comes to things like earning miles and using them they will use AI against you to make it as hard for you as possible In business they don’t give u payjamas Or amenity kids, they try to not serve 2 full meals even in business class What does that tell you about them? Money hungry and profit focussed. Not worth flying with if u can find an alternative
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This was one of the worst travel…
This was one of the worst travel experiences we've ever had. Singapore Airlines refuses to refund us for a flight we never even took. They falsely claim we boarded the flight, despite the fact that we have clear proof we were in another country (Malaysia) at the time. We sent all the evidence, explained everything — and still, nothing. Their customer service is absolutely useless: No empathy Robotic replies Zero willingness to investigate Repeated lies to justify keeping our money We've been strung along for weeks. They refuse to cooperate with our booking platform and are clearly doing everything they can to keep money they don’t deserve. This is fraud disguised as an airline. Singapore Airlines hides behind a “premium” image, but the reality is they’re dishonest, irresponsible, and have no respect for their customers. If anything goes wrong with your booking, you’re on your own. They will lie, ignore you, and take your money without shame. Never flying with them again.
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www.singaporeair.com
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Showing 911 - 920 of 996 reviews
A
Trash airline
Trash airline. It asks you to pay again for changing seats (even if you already paid for a seat with same price). Never seen this stupidity and ripoff before on any other airline and supposedly, this is the best airline in the world. LOL! Their agents barley speak English. Terrible customer service.
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MM
Very disappointed
We were looking forward to our 1st flight experience with Singapore Airlines due to its reputation of being amongst the top airlines. We flew premium economy to Brisbane from London via Singapore. We had ' booked the cook', which is a service available to this passenger class.On our 1st leg to Singapore unfortunately my lobster dinner turned out to be prawn pasta,so 1st disappointment.The seats were comfortable and the service was ok. The 2nd leg was when the service really did deteriorate.Firstly the flight had a delayed departure,this was put down ti the cabin crew being caught in traffic on theur journey to the airport.We actualy saw some of the flight attendants queing for exchange of currency at the airport!!! Next we found our seats were broken,so we were unable to change the seat position.The inflight remote could not be removed from the seat holder,this was mentioned to one of the flight stewards and he promised to return once he had settled the remaining passengers,he never returned! Drinks were not offered to the passengers not even a glass of water until well into the flight ,over 1hr. The food one can only say was inedible,soggy pancake. We paid for premium economy seats and were expecting the service we are used to receiving with thus class.This was definetly an under par economy service. We did write our review when sent a request for a review of the flight,sadly we did not even get a response. We will be flying on from Brisbane with Singaore airways to Cape Town,using their buisness class service. It will be interestibg to see how this service compares. Unfortunately we are not looking forward to this flight.
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MC
Standards Have Definitely Dropped.
I've been flying with Singapore Airlines for very many years now and always found them pretty good, but I'm currently on a holiday having flown with them from London as per usual, only to be NOT looking forward to going back. The staff were unfriendly, the plane felt cramped and the food was disgusting. Breakfast and lunch were served in reverse, which just felt weird, and one of my meals was so inedible I asked for something else and waited forever for them to decide if I could have it. They seem to think that gluten free also means everything else remotely possible as an intolerance had to be excluded as well, so I got nothing that even resembled food! Last year the gf food was a better experience. Their in-flight entertainment movies aren't anything special, with little in the way of the new releases they'd normally show. Their krisflyer air miles seem almost worthless too. Overall it was so average an experience this time, I'm considering using a different airline next year, for comparison. I feel Singapore Airlines standards have slipped a long way. Flying with them is no longer something to look forward to as a great part of the holiday. For the first time ever, I'm actually dreading going home with them.
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Mb
Not a very good experience
Not a very good experience. Not very bad. It was an average experiwnce with them.
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D
I just traveled SQ to Sydney and back…
I just traveled SQ to Sydney and back recently. My first review is on the SIN - SYD sector. This was a night flight leaving at 8.20pm. Perhaps my expectation was higher but i found the crew not very pleasant on this flight at least serving my cabin. And there seem to be an issue with the air vents as there were towels stuffed in them.The air con was on full blast we were freezing passengers were asking for extra blankets before it was brought down to a more comfortable temp but it became humid and a but stuffy. So no it was not comfortable night flight. The food was served 2 hours after take off by then passengers tired and sleepy. Then they rushed us through the meal before one can finish they wanted to clear it and they rush the coffee tea service and ice cream. I had to ask for an amenity bag which i thought SQ gives out to all on night flight. Breakfast was once again a rushed affair. The items was cold - cold muffin and cold hard bread terrible. Coffee temp was lukewarm only. Service throughout flight was pretty mechanical and cold. So i think SQ is not hit or miss depends on the set of crew one gets. The one i got for this flight was so robotic even military like (from the male flight attendant). Sorry SQ this flight not up to your usual standards. I am left disappointed and tired after the flight.
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KC
Worst service is an understatement
Worst service is an understatement. Horrible staff, poor customer service, and a poor airline. Will never travel in Singapore Airlines again.
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CM
Makes Long Flights Acceptable
Our experience of four long flights (>12h each) in Premium Economy class was good and comfortable. Service was excellent and food acceptable. Would have been five star if access to its own toilets was provided. Changi Airport is amazing and the free city tour was enjoyable.
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FC
shocking, never again unless I have no choice
I traveled on Singapore Airlines and my luggage was damaged during the flight. A wheel of the suitcases was missing, when I found it on the conveyer belt. I immediately reported it to their "lost and broken luggage" representative. He gave me a paper and refused to even take note because under their policy it is "normal wear and tear" and handles and wheels are not covered. I thought, they were a generous airline! The suitcase is under a year old! I then complained three times, writing to de_feedbackat singaporeair dot com dot sg and asking for help. In over two and a half weeks, I did not receive a single response! Unrelated, I ordered a Singapore Sling during the flight, which was clearly stated on the menu. But during drink service rounds I was always informed that they would come back later and serve it. Only after several reminders and six hours after my original order I received the drink. There was no turbulence or anything, they just forgot! Very disappointed, as they were once famous for their service. The A380 also made a very worn impression on both ways. The display is not touch screen and the remote is difficult to handle. I am afraid, these days you better fly with one of the Gulf carriers for impecable service.
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A
They cancelled my flights and then didn’t inform me
I booked and paid for 4 flights in January 2019 for travel in September Took the first flight but when I decided to extend my stay in Singapore I didn’t use the second flight. On checking the app flights 3 & 4 disappeared and after emailing customer service I was told that they’d cancelled my flights after I didn’t use flight 2 and effectively left me stranded They wanted to charge me £800 to rebook my remaining flights. Scandalous. Why should I be penalised for not using flights that I’d paid for? Avoid
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A
Uncomfortable economy
The leg room / space in general was attrociously tight on our flight to london. I cannot remember economy ever being so uncomfortable and simply unpleasant, maybe all long haul airlines are heading this way...? I noticed the new "premium economy" is slightly more spacious / what economy used to be...but 600 bucks to upgrade on an already expensive ticket is a joke. Over priced and unpleasant.
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