Most horrible airline I ever been…
Most horrible airline I ever been flying with. Arrogant people hosting us and no language skills even if English is your way of communicating. Would recommend any other airline.
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2.1
Poor
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Review summary
Singapore Airlines has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
latest flight to london was perfect
latest flight to london was perfect, food service and smiles. Business class.
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Not worth flying Singapore airlines…
This is an extremely greedy corporation Their service standards, meal quality, wine have hit rock bottom even for business class. They will charge you top dollar and when it comes to things like earning miles and using them they will use AI against you to make it as hard for you as possible In business they don’t give u payjamas Or amenity kids, they try to not serve 2 full meals even in business class What does that tell you about them? Money hungry and profit focussed. Not worth flying with if u can find an alternative
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This was one of the worst travel…
This was one of the worst travel experiences we've ever had. Singapore Airlines refuses to refund us for a flight we never even took. They falsely claim we boarded the flight, despite the fact that we have clear proof we were in another country (Malaysia) at the time. We sent all the evidence, explained everything — and still, nothing. Their customer service is absolutely useless: No empathy Robotic replies Zero willingness to investigate Repeated lies to justify keeping our money We've been strung along for weeks. They refuse to cooperate with our booking platform and are clearly doing everything they can to keep money they don’t deserve. This is fraud disguised as an airline. Singapore Airlines hides behind a “premium” image, but the reality is they’re dishonest, irresponsible, and have no respect for their customers. If anything goes wrong with your booking, you’re on your own. They will lie, ignore you, and take your money without shame. Never flying with them again.
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Company details
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Website
www.singaporeair.com
All reviews
1,000 total • Write a review
Showing 901 - 910 of 996 reviews
PG
Do not book using the website
Do not book using the website. Rather pay the $50 and phone them. The Website timed out twice, debiting my credit card twice. When we phoned they said no tickets had been issued and so we paid a third time after the call centre Abdiya or Jolivan ( he lied about his name and a different name was logged) said we had to pay if we wanted to fly. Turns out that one set of tickets did go through. We were admonished by a call center staff member and accused of not being truthful as " you received the email and the ticket." To cut a long story short it took from the 9th November until a week ago for us to get over 15 000 AU$ back. It cost me at least 8 hours in phone calls, calls to my bank and emails. At one point they refused to acknowledge that they owed me money. At all times I was apologised to for the inconvenience. I told them that the next person who uses this catch phrase is going to get a bollocking.This was over Xmas.
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R
Overraskende talentløs håndtering fra…
Overraskende talentløs håndtering fra SQ. De afviste adskillige passagerer ved check-in pga. en smule manglende papir på passet (fra bagtags). Åbenbart noget de var fuldt bevidste om i check-in - det kunne man nemt orientere om over mail. Det er et pas jeg har rejst på i 8 år uden problemer. Vi forespurgte på, om de kunne samle koner og børn (2 passagerer skulle rykkes fra Economy til Premium Economy). Svaret var "det kan vi ikke - I kan spørge i gaten". De 2 fædre (der skulle have nye pas) har sammenlagt arbejdet i over 30 år i lufthavnen og véd, at de kan sagtens kan gøre det. Men de vil ikke. Nu er det forfra med "meals" og "seat booking", men vi kan ikke sidde sammen, så jeg må ringe til Singapore - EU kontorer er lukkede nu. Og meals kan ikke bestilles, da det er under 24 timer til. På toppen af dette, var kundeservice i DK tidligere på dagen SUPER arrogante og mest blot irriterede over, at kunder ringede til kundeservice. Jeg rejser 100-150 dage om året og kan nu også sætte SQ på den sorte liste. Chokerende!
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BW
Be careful they will leave you trapped overseas. Dont Trust
After flying to Bangkok on Singapore Airlines, i attempted to check-in for my return flights. However Singapore Airlines claimed that I could not check-in because my tickets were marked as having flown. I was not able to resolve this after 2 hours at the airport with their staff. So I had to spend over $1700 on another airline to get home. Now Lyndon from AU reservations is now claiming I was a "no show". Someone at Singapore Airlines is attempting to cover the questionable activites of Singapore Airlines.
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M
sicher eine der besten Airlines
Unter den Airlines, die Asien bedienen, gehört Singapore Airlines sicher zu den besten. Bei unserem Flug stimmte einfach alles: Pünktlichkeit, Einchecken, Unterhaltungsangebot an Bord, das Essen sowie das Getränkeangebot, Gepäckhandling. Der Sitzabstand in der Economy-Klasse ist das, was man sich erwarten kann, sonst muss man halt etwas mehr für den Upgrade ausgeben.
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SP
Thank you to Singapore Airlines and…
Thank you to Singapore Airlines and particularly Paul from your Cebu office, they went out of their way to help me even though i booked through an agency. Flight was perfect, clean, well attended.
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Dh
SINGAPORE AIRLINES ONE OF THE BEST WE…
SINGAPORE AIRLINES ONE OF THE BEST WE WERE TOLD!!!! FLIGHT FROM LHR 8.35 PM 4TH NOV FIRST FLIGHT, NOT GOOD AT ALL WITH THE STAFF WE DID NOT SEE MUCH OFF THEM AT ALL ON THE FLIGHT ONLY AT MEAL TIMES, TO SINGAPORE, I WOULD SAY SERVICE WAS 5/10 FOR THAT FLIGHT SECOND FLIGHT TO PERTH, VERY GOOD 9/10 STAFF VERY GOOD VERY HELPFUL FILMS ON THE FLIGHTS NOT GOOD AT ALL, FOOD OK BUT NEXT YEAR GOING BACK TO EMIRATES FAR BETTER.
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K_
Disappointing and would not recommend
Disappointing and would not recommend. The airlines have really bad customer service and takes an awful amount of time to do something. I had to change my flights because the flight that I was supposed to take had an engine problem but they continued to take on passengers eventhough they knew that that flight has a problem. I wasn’t going to risk my life and wanted a refund but apparently my ticket wasn’t refundable and i didnt even get my tax refund. Singapore airlines used to be okay but now its just gotten worse. I suggest people to call and ask about the plane they are riding just incase. I wouldn’t want bad things to happen first and only then would they fix the engine.
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TC
Very disappointed
Very disappointed, never again! Will advise family and friends not to use Singapore Airlines. We flew London to Bali via Singapore in Oct 2019. The short flights were fine (Singapore - Denpasar) but the long-haul legs of the journey were among the worst I've experienced, even compared to standards of European budget carriers. The space was incomprehensibly small, passengers sitting behind me complained when I reclined my seat after meal service, they lost my husband's suitcase for 3 days and damaged 2 brand new good quality AWAY suitcases, our luggage was delivered an hour late after landing in London so had to pay for the taxi waiting and there were lots of sick people on board so we all got a stomach bug on our return (granted this was not their fault). We also had a really short connecting time at Changi airport coming back from Bali so literally sprinted in order to make our London flight. I felt really unsafe flying back from Singapore with my two children (14 and 11) as the aircraft was clearly old and outdated, it was smaller with 3x3 seats in each row. The turbulence for the first leg of the journey above Asia was the worst I've experienced and it lasted a 4-5 hours. The older woman behind me was very tall and had a cane, she kept telling me I was hurting her leg by reclining my seat! I am 5'4" and the person in front of me had reclined their seat so I had no choice unless I wanted my nose to be pressed against the screen in front. This was after meal service and it made me feel awkward the whole flight. She was even leaning over trying to push my seat back up when I went to the toilet! The staff did nothing about this. It was a packed flight, a man was very heavily sick in the toilet the whole night and the smell was intolerable. I felt sorry for this man as I couldn't see anyone helping him, he was so unwell. When I wrote a letter explaining everything we had endured, they just apologised for a few of the things and explained this is within their policy. It was really undignified treatment, especially the return flight which let a very bad impression. They are only interested in profit, at whatever human cost. No regard for the little things that make a difference, not even an attempt to make things right. The response to my letter was the last insult, I will not fly Singapore Airlines again if I have any choice, hope others don't fall into the same trap!
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R
Not recommend this airline at all - Services, foods, crew behavior are unacceptable
We had flight to Malaysia via this airline. We thought and expected to see this airline as good as the other top airlines, however, this was not the case at all. At the time of the flight, the quality of services , the quality and quantity of meals and drinks and the behavior of the crew were unacceptable and unpleasant. The crew were not welcoming at all, and also the quality and quantity of meals and drinks were far lower and lesser than you would expect or have been seen in other airlines. Unfortunately I do not recommend this airline at all .
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