Singapore Airlines
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shocking, never again unless I have no choice
I traveled on Singapore Airlines and my luggage was damaged during the flight. A wheel of the suitcases was missing, when I found it on the conveyer belt. I immediately reported it to their "lost and broken luggage" representative. He gave me a paper and refused to even take note because under their policy it is "normal wear and tear" and handles and wheels are not covered. I thought, they were a generous airline! The suitcase is under a year old! I then complained three times, writing to de_feedbackat singaporeair dot com dot sg and asking for help. In over two and a half weeks, I did not receive a single response! Unrelated, I ordered a Singapore Sling during the flight, which was clearly stated on the menu. But during drink service rounds I was always informed that they would come back later and serve it. Only after several reminders and six hours after my original order I received the drink. There was no turbulence or anything, they just forgot! Very disappointed, as they were once famous for their service. The A380 also made a very worn impression on both ways. The display is not touch screen and the remote is difficult to handle. I am afraid, these days you better fly with one of the Gulf carriers for impecable service.