Most horrible airline I ever been…
Most horrible airline I ever been flying with. Arrogant people hosting us and no language skills even if English is your way of communicating. Would recommend any other airline.
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2.1
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Review summary
Singapore Airlines has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
latest flight to london was perfect
latest flight to london was perfect, food service and smiles. Business class.
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Not worth flying Singapore airlines…
This is an extremely greedy corporation Their service standards, meal quality, wine have hit rock bottom even for business class. They will charge you top dollar and when it comes to things like earning miles and using them they will use AI against you to make it as hard for you as possible In business they don’t give u payjamas Or amenity kids, they try to not serve 2 full meals even in business class What does that tell you about them? Money hungry and profit focussed. Not worth flying with if u can find an alternative
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This was one of the worst travel…
This was one of the worst travel experiences we've ever had. Singapore Airlines refuses to refund us for a flight we never even took. They falsely claim we boarded the flight, despite the fact that we have clear proof we were in another country (Malaysia) at the time. We sent all the evidence, explained everything — and still, nothing. Their customer service is absolutely useless: No empathy Robotic replies Zero willingness to investigate Repeated lies to justify keeping our money We've been strung along for weeks. They refuse to cooperate with our booking platform and are clearly doing everything they can to keep money they don’t deserve. This is fraud disguised as an airline. Singapore Airlines hides behind a “premium” image, but the reality is they’re dishonest, irresponsible, and have no respect for their customers. If anything goes wrong with your booking, you’re on your own. They will lie, ignore you, and take your money without shame. Never flying with them again.
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Company details
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www.singaporeair.com
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Showing 51 - 60 of 996 reviews
KF
13 hours of misery...never again.
I have travelled with Singapore Airlines several times before when travelling to New Zealand and their service has always been good. However this time I was subjected to a 13 hour horrendous experience. They contacted me direct by email to say the plane and my seat had been changed. It was now a Boeing 777 300 ER and I was in row 53 now. They assured me it was still a standard seat. They lied, in fact it was a seat much restricted in leg room compared to a standard seat...this is verified on "Seat Guru" which shows row 53 on either side of the plane was restricted. It was obvious the seats were different in legroom to all other standard seats. As a result I suffered a knee injury from the close proximity of the seat infront. It was 13 hours of complete misery. By the time I reached my destination my knee had ballooned out and I needed medical attention. It seriously impacted my holiday due to having to take rest for it and pay medical bills. I contacted Singapore Airlines with complaint but they just kept to their story that it was a standard seat and offered no help. Flew back with Emirates!!
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A
My Experience with Singapore Airlines – A Masterclass in How Not to Handle a Rebooking
I had been looking forward to my first flight with Singapore Airlines — but what followed was one of the most frustrating and disappointing customer service experiences I’ve encountered. I tried to rebook my long-haul flight from London to Bali. I was told the change would cost an additional £300, which was repeatedly attributed to “airport/government taxes.” This made little sense, and I questioned it immediately in order to avoid paying those taxes twice — but for several days, I was met with vague, evasive, and at times condescending responses from customer service. I was gaslit into believing the price increase was beyond the airline’s control. Only after persistent follow-up did the truth emerge: the increase was due to a fare class change, not taxes at all. By the time Singapore Airlines finally admitted this, the fare had tripled to nearly £1,000. Because of their delay and misinformation, I was priced out of rebooking entirely. They have since then sent template apologies and only attempted to justify themselves by pointing to “fare fluctuations,” while refusing to take any responsibility for the misinformation, offering no solution, no compensation, and not even providing a basic fare breakdown. Just a corporate shrug and “thank you for choosing Singapore Airlines.” I will be escalating it to the UK Civil Aviation Authority and Trading Standards, with a full audit trail. To say I’m disappointed is an understatement. This has been a masterclass in how to alienate a first-time passenger. I won’t be flying with Singapore Airlines again — and I’ll be advising others to think twice before trusting the brand.
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NB
Do Not use if you are disabled …
We traveled with Singapore Airlines back in January, from Copenhagen to Phuket. Weeks in advance, we arranged for special assistance with Singapore Airlines, as I was unable to walk. Everything went well until our flight was delayed, leaving us with very little time to catch the next one. Your kind cabin crew assured us that the connecting flight would be held for us, as it was also a Singapore Airlines flight. We were among the first to disembark and immediately spoke to an airport staff member, who asked us to sit down and wait. My name was on her list, and we sat approximately 6 meters away so she could keep an eye on us while waiting for the other passengers needing assistance for the transfer. After 10 minutes, we asked your staff member again when the transfer transport would arrive. She became very apologetic and explained that she had already sent the transport off without us. As a result, we left too late and just missed our connecting flight — leading to a total travel time of over 25 hours. When we complained, we received a $75 voucher for your online flight shop?! Is this a joke or an insult?! This was your compensation for losing a whole day of our vacation — for both of us! The return trip was also dreadful due to further delays. I am extremely disappointed with Singapore Airlines, especially since we specifically chose your airline because of your good reputation. I previously emailed your customer service, but I’m still waiting for a reply — 10 weeks later. I cannot recommend flying with Singapore Airlines.
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ET
What happened to the former legendary…
What happened to the former legendary quality air company? 12 hours trip unbearable. No room even to sit down. My hips are not the ones of an obese but I couldn't fit. Unbearable. Impossible even to relax and feel comfortable, let alone to have a nap. And when I tried to get relief from back pain bysitting on the floor, they made me stand up.... And ticket was not exactly cheap! Next time Cathay definitely. Shame on you Singapore airlines and your greed.
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D
Voleurs, passez votre chemin
Je découvre malheureusement ce qui semble être une habitude chez Singapour Airlines : après avoir validé avec eux que nos billets sont remboursables, j'annule un trajet... Mais depuis, oh surprise, aucun remboursement en vue malgré nos relances. Singapour Airlines = voleurs
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am
fantastik god service på vores fly…
fantastik god service på vores fly cph-Sin , Sin-Mel og retur... Mødte meget venlighed og hjælpsomhed på hele rejsen... alt var bare så perfekt.... Også fik vi en god service, vejledning og hjælp af en unge mand på jeres service kontor i cph.. ikke sidste gang vi rejser med Singapore Airlines !!!
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JK
Singapore Air-No longer top example!
To be honest, their service AT COUNTER & IN THE PLANE has always been great! However, customer service before/after purchase is fully LACKING! It was almost impossible to find a local ph # or live person to explain my problem in purchasing tickets via their website. Spent more than 1 1/2 hrs trying to resolve it with the only option available to me: slow texting “live person”. No solution; No practical suggestions; Absolutely no help to me problem, let alone sympathetic to my dilemma! Worse yet? Before I could conclude, abruptly disconnected from me. I was never rude, nor demanding. But what a bitter disappointment for what used to be a high quality service-oriented company! I can no longer recommend them to my friends! Very sad! My question(s)..? Never resolved. [additional note: I am very sad to just recently realize, from many many many other reviews, that Singapore Airlines has had this customer service/lack of availability “problem” for a while now! What a shame. Such wonderful service while flying, but ‘running the company in the ground’ by NOT dealing with, or being available to its customers.
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MM
Superb service
Second trip to Australia from UK via Singapore with Singapore Airlines, booked through Trailfinders. Excellent service from friendly and professional cabin crew. Everything on time and luggage delivered safely. Thank you
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Wv
Equipaje mal manejado
Durante un transbordo de esta compañía en Singapur (veníamos de Manila) nuestro equipaje no fue transferido al vuelo a Barcelona. Nos informaron de esto en Barcelona. Luego tuvimos que comunicar nosotros mismos este hecho a "Lost and Found" en Barcelona. Así que nos cuesta tiempo después de tantas horas de vuelo. La maleta, "perdida" debido a una entrega incorrecta por parte de Singapore Airlines, debía ser entregada en nuestro domicilio el domingo 23 de marzo de 2025. Vale, claro que no teníamos elección. Ese domingo nos entregaron la maleta en el aeropuerto de Alicante y nos pidieron que la recogiéramos nosotros mismos. La entrega a domicilio estaba fuera de cuestión. No tienen contrato para esto con Singapore Airlines. Por supuesto que nos negamos y ahora el problema es nuestro. No recogeremos la maleta nosotros mismos, porque Singapore Airlines ha indicado por escrito que entregará la maleta en su domicilio. Pero se niegan a hacerlo. Ahora investigaremos cómo podemos resolver esto legalmente. Ya veremos cómo resulta, pero volar con Singapore Airlines no sólo nos cuesta un montón de horas de vuelo y dinero, sino que esta miseria nos cuesta horas de trámites porque ellos aparentemente no se dan cuenta de que es su problema. No hemos hecho nada malo. Tras casi una hora llamando y charlando, me indicaron que la maleta sería entregada en casa y efectivamente, al cabo de 3 días la maleta fue entregada.
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MP
Flight crews were understaffed
Flight crews were understaffed. They have no time to speak with customer. Crew was very abrub with services.
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