Singapore Airlines
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Do Not use if you are disabled …
We traveled with Singapore Airlines back in January, from Copenhagen to Phuket. Weeks in advance, we arranged for special assistance with Singapore Airlines, as I was unable to walk. Everything went well until our flight was delayed, leaving us with very little time to catch the next one. Your kind cabin crew assured us that the connecting flight would be held for us, as it was also a Singapore Airlines flight. We were among the first to disembark and immediately spoke to an airport staff member, who asked us to sit down and wait. My name was on her list, and we sat approximately 6 meters away so she could keep an eye on us while waiting for the other passengers needing assistance for the transfer. After 10 minutes, we asked your staff member again when the transfer transport would arrive. She became very apologetic and explained that she had already sent the transport off without us. As a result, we left too late and just missed our connecting flight — leading to a total travel time of over 25 hours. When we complained, we received a $75 voucher for your online flight shop?! Is this a joke or an insult?! This was your compensation for losing a whole day of our vacation — for both of us! The return trip was also dreadful due to further delays. I am extremely disappointed with Singapore Airlines, especially since we specifically chose your airline because of your good reputation. I previously emailed your customer service, but I’m still waiting for a reply — 10 weeks later. I cannot recommend flying with Singapore Airlines.