Singapore Airlines
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Singapore Air-No longer top example!
To be honest, their service AT COUNTER & IN THE PLANE has always been great! However, customer service before/after purchase is fully LACKING! It was almost impossible to find a local ph # or live person to explain my problem in purchasing tickets via their website. Spent more than 1 1/2 hrs trying to resolve it with the only option available to me: slow texting “live person”. No solution; No practical suggestions; Absolutely no help to me problem, let alone sympathetic to my dilemma! Worse yet? Before I could conclude, abruptly disconnected from me. I was never rude, nor demanding. But what a bitter disappointment for what used to be a high quality service-oriented company! I can no longer recommend them to my friends! Very sad! My question(s)..? Never resolved. [additional note: I am very sad to just recently realize, from many many many other reviews, that Singapore Airlines has had this customer service/lack of availability “problem” for a while now! What a shame. Such wonderful service while flying, but ‘running the company in the ground’ by NOT dealing with, or being available to its customers.