Singapore Airlines
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13 hours of misery...never again.
I have travelled with Singapore Airlines several times before when travelling to New Zealand and their service has always been good. However this time I was subjected to a 13 hour horrendous experience. They contacted me direct by email to say the plane and my seat had been changed. It was now a Boeing 777 300 ER and I was in row 53 now. They assured me it was still a standard seat. They lied, in fact it was a seat much restricted in leg room compared to a standard seat...this is verified on "Seat Guru" which shows row 53 on either side of the plane was restricted. It was obvious the seats were different in legroom to all other standard seats. As a result I suffered a knee injury from the close proximity of the seat infront. It was 13 hours of complete misery. By the time I reached my destination my knee had ballooned out and I needed medical attention. It seriously impacted my holiday due to having to take rest for it and pay medical bills. I contacted Singapore Airlines with complaint but they just kept to their story that it was a standard seat and offered no help. Flew back with Emirates!!