Another terrible experience with Sézane. This is the exact same situation as happened last year, that I was assured would not happen again. I placed two orders. My intention was for them both to go to the Paris Saint Fiacre boutique for collection, however when placing the order, the second order kept reverting to Aix-en-Provence. I contacted sezane immediately, requesting that they both went to Paris. I was told that I would have to wait for the second to go to Aix and then they would forward it back to Paris, taking three weeks. I agreed, but asked them to hold on to the first order until the second had arrived for me to collect both at the same time, given that I live internationally. They agreed. Just as they did last year, however, they demonstrated themselves to be totally incapable of upholding their contractual obligations and failed to do this. The items, just like last year, are no longer available. Both orders incurred significant fees on my bank card, being international transactions, for both the order and the return. Their response was to offer me a “free gift” (read, unwanted poor quality wash/ tote bag). They offered to call me, when I refused this. I agreed. They refused to speak to me when I refused to have the call recorded, because apparently, using my call for training is far more important than my right to confidentiality.
This follows a highly dishonest practice earlier this year when they refused to refund me a faulty item (see review below), on the basis that they alleged I had never paid for it. It took weeks to resolve this, and they refused to adduce evidence that they said they had proving that I had not. My bank had to intervene, and I am now pursuing a legal complaint, given that they still have not written to me stating the steps they have taken to resolve this. Avoid this company- check all of your transactions with them. They are truly horrendous.
