Sézane
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Review:Disappointed
Review: I ordered a shirt from the Sézane x Andion collection as a belated birthday present, but the experience was very frustrating. At checkout, I was offered a complimentary tote bag, which was one of the reasons I decided to go through with the purchase. However, once I paid, the tote bag disappeared from my order and was not included in the package. On top of that, the personal note I had added for the gift was also missing. I received the response today, and it seemed like I wouldn’t have heard back if another colleague hadn’t stepped in. I was sent a credit yesterday without answers. In the end, I was given an extra 75 kr. in credit, which I do appreciate, and the team was polite once they replied. Still, this was meant to be a special gift, and missing both the note and tote bag made it a very unpleasant and disappointing experience. Please consider this when you’re buying from them!