Sézane
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Misleading express shipping – no real solution
I placed an order on August 16 and paid an extra €12 for express shipping (3–4 working days). Today, 20th of August, the order is still in “preparation”. Customer service only replies with generic phrases like “thank you for your understanding” and refuses to offer any real solution. I explained I needed the order before traveling, but they ignored this and kept insisting that “3–4 days” refers only to preparation time, not delivery time – which is not what was advertised when I paid.(I have a screenshot of the delivery time statement and despite I sent them to them, I received no answer!!!) In other words, Sézane charged me for an express service they never intended to provide. Instead of taking responsibility, they dismiss concerns with empty messages and no accountability. This is misleading and disrespectful to customers. Be very careful before paying extra for express shipping – it is not honored.