Playasia is a leading online retailer specializing in electronics and technology products. The company offers a wide range of items, including video games, gaming consoles, and accessories, catering to both casual and hardcore gamers. With a focus on providing a diverse selection of products, Playasia serves customers worldwide who are looking for the latest releases and hard-to-find items in the gaming industry. In addition to gaming products, Playasia also provides various electronic gadgets and technology accessories, ensuring that consumers can find everything they need in one convenient location. The platform is designed to meet the needs of tech enthusiasts and gamers alike, making it a trusted source for quality electronics and gaming merchandise. By prioritizing customer satisfaction and providing detailed product information, Playasia aims to enhance the online shopping experience for its users.
Playasia receives a mix of feedback, with a significant majority of reviews being negative. While some customers appreciate the wide selection of products and report positive experiences with fast shipping for certain items, such as digital codes, many others express frustration with order fulfillment and customer service.
Common complaints include orders not arriving, lack of communication regarding refunds, and issues with items being out of stock despite being charged. Reviewers describe the customer support as unresponsive, with several stating they have lost money on unfulfilled orders. Additionally, some users raise concerns about the verification process for digital purchases, feeling it is excessive. Overall, the sentiment leans heavily negative, with many advising potential customers to be cautious.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 60 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 5.0 | 2 |
| Mar 25 | 1.3 | 4 |
| Apr 25 | 1.7 | 11 |
| May 25 | 1.4 | 9 |
| Jun 25 | 2.3 | 16 |
| Jul 25 | 1.4 | 9 |
| Aug 25 | 2.8 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“First time using playasia and I’m so happy with my order”
“Customer Service alsays refuses help because the Service fakes delivery”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.0 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 2.4 out of 5 (poor) | 1.7 out of 5 (poor) | — | 60 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 5.0 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.9 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | 4.2 out of 5 (good) | — | −1% | 1,000 |
Bottom line: Playasia is #5 of 5 on overall rating in this group. On quality, Mazuma Mobile scores higher (5.0 vs 1.7).
60 reviews of Playasia. Filter by what matters to you.
This company repeatidly lists games and products they do not have stock of , They then keep changing the shipping date over and over again , yet still advertise the products weeks / months after people have ordered and still not shipped , Must be making a small furtune on intrest alone I would not buy from these again ,
Hi I recently became a customer of play Asia and so far the experience has been very excellent I was not aware of the company until I was frantically searching for a new Nintendo switch due to the near impossibility to find one in the US right now I was pleased to find one at market value with no markup from play Asia and while I did pay shipping it is less overall than it would be from any current scalper and they have prompt excellent customer service I would recommend the experience to anyone I'm going to be a loyal customer.
Don't buy teslagrad. Rain games are scammers! Go look at girl genius kickstarters comments. Dev's are pos!
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Playasia vend des jeux, qui sur les photos et dans la description, correspondent à des jeux physiques. Au lieu de ça, vous recevez une boîte vide avec un code de téléchargement, et pour eux c'est normal !!! Avec leur fausse politesse de circonstances, il vous disent que tout est normal, donc en gros, vous avez tort et ils ne feront rien... Ni échange avec le même jeu en physique comme sur la photo sur leur site, ni même un remboursement, car chez eux, ce n'est pas le client qui est roi, mais ce sont bien eux qui le sont. Alors, après trop de mauvaises surprises, cette fois-ci, je préfère commander directement au Japon pour les prochaines fois. Car au Japon, on respecte le client et on fait en sorte qu'il soit heureux d'avoir reçu sa commande au lieu de se sentir arnaqué comme sur Playasia.
My Package Was Never Delivered, and I Was Left Unprotected I ordered from PlayAsia and selected their economy shipping option. The tracking showed the package was delivered to a third-party logistics warehouse (BoxC Logistics in Miami), but I never received it. I provided a formal document from my U.S. courier confirming they did not receive the item, and I even contacted USPS, who confirmed the package was only handed to BoxC—not to the final recipient. PlayAsia refused to take responsibility and kept insisting I file a U.S. police report, which is not possible as I live abroad and there was no proof of theft—just non-delivery. After weeks of providing documents and communication, they refused to help. I escalated the case to PayPal, which was also closed unfairly, despite all the evidence. What’s worse is that after I reported the issue, PlayAsia removed my ability to leave reviews on the products I ordered—clearly to hide bad customer experiences. This was my first and last time buying from them. If PlayAsia can’t take responsibility for basic delivery, they shouldn’t even offer economy shipping. Avoid this seller. There’s no protection if something goes wrong.
Chorizos estafadores
I purchased on 18-dec-2024. Play-Asia FAILED to get these 2 games for me over 176 days: 1. Lollipop chainsaw 2. Momotaro The customer service keeps blaming supplier and Play-Asia warehouse. Lowest low company. UTTERLY painful and disgraceful experience.
Play Asia has fallen, disgrace. They began to send goods with damage. Take a video when you open the parcel. It will be difficult to prove, but you'd better pass by this store
I bought this game and it's a reliable and legit seller. Highly recommended!
I purchased Insomnis [Enhanced Edition] PS5 I just recently received my item and it's missing - Special Cover - Artbook - Set of cards
Habe ein Spiel bestellt was auf der Seite mit englischer Spielsprache beworben wurde. Wurde versendet und war dann nicht auf Englisch. Außerdem wurde das Spiel auch gleich delisted. Auch Nachfrage gab man an, man könne es zurückgeben. Auf den Portokosten würde ich aber sitzen bleiben. Habe abgelehnt. Spiel wird als Mahnmal behalten und ich werde nie wieder bei Play Asia bestellen. Die hohen Versandkosten und die katastrophalen Lieferzeiten sind hier auch noch negativ zu erwähnen.
Shit company. Charged immediately but refund is too long or impossible. Blames the bank but they have already deducted the amount from the bank
I've ordered two 50 usd gift cards on separate occasions. Both times the money came out of my account but I didn't get the code. Both times they said their accountants show I didn't pay. Total BS. Use anyone else.
J’ai mis du temps à me décider à écrire un avis sur Playasia car j’ai longtemps cru que leurs services étaient de qualité. Le seul point positif est que leur service client est très facile d’accès et leur réponse se fait toujours en moins de 24h ! J’ai malheureusement eu beaucoup de problèmes avec certaines commandes, qui ne sont jamais arrivées, ou qui m’ont valu des problèmes avec des services de douanes. Je retiendrai surtout 2 expériences : L’une d’une commande contenant 2 produits en précommandes dont un limité. La date de sortie de l’un des produits s’étant décalé, et la date du produit limité étant passé, Playasia a annulé ma précommande et a donc vendu le produit que j’avais réservé. J’ai donc reçu ma commande avec 6 mois de retard et sans le produit limité que je ne verrais donc jamais. La seconde expérience concerne en réalité plusieurs commande perdues. La solution que l’on m’a toujours proposé étant le remboursement à hauteur du prix du produit (sans la TVA et les frais de port) donc je ne suis pas responsable de la perte du colis et on ne me rembourse pas entièrement le coût de la commande que j’ai payé. C’est très regrettable. Sans compter que j’ai dû attendre 3 mois entre le moment de l’expédition et la confirmation de la perte d’un colis. Je ne peux plus recommander Playasia aujourd’hui à cause des problèmes de livraison et de leur solution de remboursement douteuse. Je conseillerai de passer par Amazon.co.jp qui fait parfois des prix plus bas que Playasia et qui profite de la logistique de livraison Amazon qui est incomparable.
I’ve been a loyal PlayAsia customer for years, but this experience completely shattered my trust. Between March and April 2025, I placed 5 separate orders totaling $591.79 USD, plus another $31.64 in PlayAsia Coins. None of the games were shipped. Not a single tracking number. After weeks of vague “your order will ship next business day” messages, I was forced to cancel 2 of the 5 orders myself. The remaining 3 orders — worth around $400 USD — are still “under review,” with no refund and no real progress. Their support replies are just copy-paste templates: “We’ve submitted it to accounting” “Please allow 5–7 business days” “We’re waiting for internal confirmation” Weeks later, I’m still waiting. One of the items they refuse to refund at all — despite never shipping it. PlayAsia used to be a trusted store for collectors. Now it feels like a company that’s happy to hold onto your money, lie about fulfillment, and stall refunds indefinitely. If you're a collector, think twice before buying from PlayAsia. Their customer service looks professional until something goes wrong — then they disappear behind excuses.
I’ve faced multiple issues, including receiving a product that didn’t match the confirmed details, long delays in updates, and having to follow up repeatedly just to get status information. In one case, I was offered compensation instead of a proper resolution, and in another, I was asked to cover return shipping for a mistake that wasn’t mine. As a customer, I expect clear communication, accurate product confirmations, and timely updates—without needing to chase for answers. I hope you’ll take this feedback seriously to improve the experience for future customers.
I ordered more than 3years ago and I didn't receive the product. Every time, they would accept new pre-orders and update their shipping date, extending it by a month. At some point they stopped taking new pre-orders but did not give us any update. I actively was the one who kept asking for update and all they gave was some copy-paste apology and a 'promise' that they will send an update when they can. This happened to my friend too, who ordered the same product. Out of nowhere, after more than 3 years waiting patiently, they cancelled the order without confirming it with me. They offered a refund either in the form of Play-Asia credits or through paypal. They couldn't refund it back to my bank account cause it's been that long!!! And now after more than a month I am still waiting for my refund. Any e-mail communication is just a copy-paste apology and promising they will escalate this issue. But I still don't have my refund yet. After so much problems I just want my money back. I know some people have had no issue with them, but don't support or trust this business if you want a peace of mind.
Politically bias company. I’ve shopped with them since 2022. Playasia has had a temper tantrum against the US President. They put a photo of him at checkout to mock US citizens. When you shop with a company they shouldn’t get into politics. They have turned into Bud Light. Taking my business elsewhere.
Playasia is a leading online retailer specializing in electronics and technology products. The company offers a wide range of items, including video games, gaming consoles, and accessories, catering to both casual and hardcore gamers. With a focus on providing a diverse selection of products, Playasia serves customers worldwide who are looking for the latest releases and hard-to-find items in the gaming industry. In addition to gaming products, Playasia also provides various electronic gadgets and technology accessories, ensuring that consumers can find everything they need in one convenient location. The platform is designed to meet the needs of tech enthusiasts and gamers alike, making it a trusted source for quality electronics and gaming merchandise. By prioritizing customer satisfaction and providing detailed product information, Playasia aims to enhance the online shopping experience for its users.
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