My Cruises
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Lousy point of contact
We booked a month-long cruise and land package via MyCruises. The booking process was flawless and our agent very efficient. However, MyCruises FAILED IMMENSELY as our point of contact when the cruising company changed our itinerary due to the Middle East conflict. The cruise company informed the travel agencies well before the departure date giving guests ample time to reconsider their travel plans: in fact, we later discovered that there were about 20% cruise cancellations. However, our MyCruises agent only notified us of the change in itinerary via email when we were already en route to London via Singapore; our flight departed at 14.45 and we received the email at 16.35. Other travellers we met at the airport told us that their travel agent had notified them well before and even offered the possibility to cancel their trip - an offer we would've taken if it was offered to us, as we chose this particular cruise package solely for Petra and Luxor. The only reply we got from our complaints to MyCruises was them notifying us that they "will pass on our feedback to the relevant parties for future improvement". We are totally disappointed with the way MyCruises failed as our point of contact and would not recommend them to anyone.