My Cruises
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Poor Customer Service and Arrogance in Communication
On booking our cruise we were told we would have choice regarding flights. No! Told these were the flights - no choice of airline or route. It took two weeks of almost constant emails before we given options. Zero customer service and the level of arrogance in the communications was extraordinary. Our cruise has been cancelled due to the tensions in the Middle East, we received an email telling us that they were finding another cruise. I would have thought that a customer focused company would asking the customer what their preferences were instead of an email telling me that: "Right now, our Cruise Experts are in the process of amending the elements of your holiday package and are working towards a rebooking solution that will allow you to enjoy a cruise memorable holiday in 2024." Thanks for taking away my choice and my money