Helpful
Everything was explained and the booking went smoothly. Thank you Pani.
3.7
Great
453 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
My Cruises has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
✨
Based on reviews, created with AISee what reviewers are saying
Sariah was extremely bright
Sariah was extremely bright, cheerful, and helpful. She answered all of our questions easily and in detail. Nothing was a problem for her,and we have booked accordingly
We booked a Rhine River Cruise &…
We booked a Rhine River Cruise & Mediterranean ship trip package with My Cruises - June - July 25. As it was our first ship cruise plus a gift for our 10 Wedding Ann, we wanted a smooth,exciting trip. We made many enquiries with MC about getting access to Santuary Club on ship ( adult only area), Cons. advises both verbally & with email that we had this service. Great. Upon getting on ship, NO we didn't & there was no record that MC had checked with Ship. How disappointing for us , nothing could be done at that point. After contacting MC - very slow response. Was a misunderstanding. ! Not at all what the email advised us, So they completely mislead, and fobbed us off. Very poor staff training & attention to detail. BE VERY AWARE of this Company - they definitely aren't the cheapest, & consultants are poor quality . Very disappointing. 18.7.25 Booking No. MYC-71935 Pickering / McCracken There is a long email thread. You will see on your system Also upon consideration- it's seems like lies were told yo us. But Thankyou for responding
I had a million questions for Tyler and…
I had a million questions for Tyler and he could not have been more pleasant, courteous and professional. He made everything simple and seamless. Thank you so much Tyler. 10/10. A++++
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.mycruises.com.au
All reviews
453 total • Write a review
Showing 361 - 370 of 449 reviews
HO
Hal Orth
US
Totally unfair treatment from My Cruises
Our original MSC Med. cruise was cancelled, and we took up the option to replace it with 2 similar ones. Months later after chasing Ignite Travel and My Cruises up constantly, we were told our application had been unsuccessful and received a refund of just over $4000. This included the price of the original cruise PLUS the air fares from Australia. This was incredibly frustrating as we knew both cruises still had vacancies - confirmed by MSC. As we didn't want to lose the trip, we booked ourselves on to these 2 cruises but it cost us over $8000, and we'd had to pay the airfares on top of this. On these 2 cruises everyone we met from the same company had been transferred for the original amount. We would like to know why we had not been transferred, and what the criterion was for refusing our application when everyone else was accepted. This whole experience with your company has cost us a small fortune, and as we are elderley pensioners it has not been easy. Judith & Hal Orth
Date of experience: April 30, 2024
JP
Classic Europe 2024
Classic Europe 2024 I wanted to wait until we have finished our tour before submitting a review. We have just came back from our tour yesterday and although we are exhausted but definitely had a great time! From booking time to the end our tour we cannot say anything bad. We had an open mind as we really didn't know what to expect. We had read everything to prepare ourselves (including the "walking" lol). * Octavia Whittaker took my booking and did very well at answering all my questions. * Received all my paperwork 2 weeks prior to our departure. * Andjela Duric was our Tour leader and cannot speak highly enough of Andjela. Her knowledge is so vast and so good, very conversant in so many languages, so easy to understand and very easy going (though firm). I wish everyone that goes to this tour has Andjela- she makes the tour what it is. We took all the extra tours offered on our spare days and though we were exhausted as it then made our schedule very hectic but we saw and did so much.
Date of experience: April 26, 2024
SA
My Cruises advertisement
I read an advertisement from My Cruises today for a 16 day cruise on the Diamond Princess ship out of Singapore to Malaysia, Thailand and Vietnam Dec 7 2025. Looks fantastic. Then I went to Princess Cruises website and looked up the different departures for this same ship and they (Princess), DO NOT mention this ship doing this departure date or the itinerary that My Cruises says it's doing. This seems strange to me???
Date of experience: April 26, 2024
E
El-marie
US
I was going to book an Alaska
I was going to book an Alaska, Canada cruise combo, but after reading all the reviews I am pooped scared that it will happen to us too. The responses to the complaints and even more disturbing.. 😳 Maybe they should close their doors. Thank you all for the heads up 😮💨
Date of experience: April 25, 2024
CB
MyCruises is the worse agent to book with
If I could give a minus I would, I gave the lowest score I could. It's been an absolute nightmare. 6 of us booked a package 15 months ago, for 3 days in Milan and 16 days on the MSC Sinfonia, final payment made on the 30th October 2023, we were informed on the 1st November when one of the quested wanted to upgrade but was informed by MSC that the Sinfonia cruise has been cancelled on the 23rd of October 2023. We rang MyCruises to be told if we cancel we would have to pay cancellation fees for our flights and accommodations in Milan as there were more partners involved. Our cruise was reduced to 2 x 7 day cruises on 2 different ships, Europa and Sinfonia so we lost two days of drinks package. I asked if we would get compensation for losing two days of drinks package and was told my compensation was that I got a cruise. After months of daily phone calls to MyCruises who were blaming MSC and MSC blaming MyCruises, we only found out info 4 days before the cruise. I paid for a suite with a disabled husband and given a small balcony at the rear of the ship. It was an absolute nightmare.we were given two days in Genoa to make up for the 2 cruise days, but we had to pay for our own food and drinks. We then had to travel by a bus for 5 hours to get from one ship to the other, so there was another day lost of cruising and drinks package. The cruises on MSC were terrible, overcrowded with babies and children, terrible food on both ships. We were handing out money hand over fist, everything was costing us, can fares from hotels to ships at our own expense. I will never use MyCruises or MSC again. Just read reviews from people there will be many more that will be forthcoming.
Date of experience: April 20, 2024
CL
Classic European trip…
The disappointments we most remember were not related to weather or crowds of other tourists; poor choices of hotels far from famous destination.travel time was longer than expected . Very poor hotel services in Italy we lost bag of chocolate that we bought in Switzerland during house keeping.Hotel didn’t take any action regards to this .meals wasn’t that great multiple times provided incorrect dinners . Please consider to plan tours thinking of the convenience of people who are travelling, no rest days in between . Flights times were not suitable everything was rushing This can lead to fatigue, as well as other sicknesses. Everyone in the bus got sick which is nightmare. I understand the price is very fair and our tour guide leader was Monty and he really made the holiday what is was . His presentation to all the group was perfect , his knowledge with what he showed us and explained to us was outstanding and the best of all was his sense of humor. Driver Josh was great . After all we made memories.
Date of experience: April 13, 2024
e
ewiland
US
MyCruises response just weasel words
Very disappointed with this oufit (owned by Flight Centre). They're only interested in getting your money while their customer service is appalling. Their flight/cruise package promotion promises 'peace of mind travel’ with 'every detail taken care of' which is grossly misleading. It is far from peace of mind travel if we have to get up at 2am in the morning to check in for a 6am flight departure. Changing to an afternoon flight costs an extra $1600pp. Neither is it 'peace of mind' when they can't inform us what hotel accommodation they have booked before the cruise until a week before departure. Nor is 'every detail' taken care of when we have to organise all transfers ourselves. Had we known all this beforehand, we would never have booked this cruise.
Date of experience: April 13, 2024
GH
If you snooze you loose
Firstly you can never get through on the phone and if you do you leave a message and they don’t get back to you This is the second and the last holiday we book with them Just a tip. Take note please They give you a flight ,an accommodation and cruise deal price which seems good on the surface But the flight is crap and they know it. So you up grade to a better flight We did $700. Then the accommodation , no breakfast. Who doesn’t have a breakfast in your accommodation when you’re on holiday. So it’s cheap accommodation That is why it’s good on the surface These are questions you have to ask. They don’t tell you There selling a holiday There are not travel agents Once they have done the deal. It’s good night dick. On your way We have changed to imagine holidays It’s like chalk and cheese. They are fantastic all up front before you pay Good luck everyone
Date of experience: April 12, 2024
M
Marilyn
US
The biggest nightmare of all my…
The biggest nightmare of all my travels. Due to the changes in the Suez Canal cruises I have not been able to get the full itinerary of this very expensive trip till 3 days before departure and not the full itinerary. Although I had booked one year ago I still have no idea what the final booking details are and the Virgin app is given me different information from what My Cruises gave me 6 weeks ago. I am fuming. Flight Centre owns My Cruises and they can not even deal with each other to give the customer good service. No one is telling me anything. I have to keep hounding them.
Date of experience: April 10, 2024
LB
Not helpful.
We had our cruise package cancelled due to the war in the Middle East, nobody's fault, but the alternative we were offered and agreed to is 7 days shorter. As a compensation MyCruises offered us a balcony cabin with a drinks package. When I checked on the cruise, Greek Islands, with 2 different cruise companies Celebrity were offering this cruise with an upgrade and drinks package included to fill their ship for a cheaper price. We paid My Cruises $1200 extra for a drinks package on our original booking and they state that we get no refund as they put it towards the new cruise. If we had not paid for a drinks package we still would have been given this upgrade for free. Our documents arrived 5 days ago and we leave tomorrow. The delay they said was due to Celebrity but we had their documents sent by mycruises 4 weeks ago. We are very worried how this holiday will go as they have not been very helpful since taking our money.
Date of experience: April 2, 2024
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.