My Cruises
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MyCruises is the worse agent to book with
If I could give a minus I would, I gave the lowest score I could. It's been an absolute nightmare. 6 of us booked a package 15 months ago, for 3 days in Milan and 16 days on the MSC Sinfonia, final payment made on the 30th October 2023, we were informed on the 1st November when one of the quested wanted to upgrade but was informed by MSC that the Sinfonia cruise has been cancelled on the 23rd of October 2023. We rang MyCruises to be told if we cancel we would have to pay cancellation fees for our flights and accommodations in Milan as there were more partners involved. Our cruise was reduced to 2 x 7 day cruises on 2 different ships, Europa and Sinfonia so we lost two days of drinks package. I asked if we would get compensation for losing two days of drinks package and was told my compensation was that I got a cruise. After months of daily phone calls to MyCruises who were blaming MSC and MSC blaming MyCruises, we only found out info 4 days before the cruise. I paid for a suite with a disabled husband and given a small balcony at the rear of the ship. It was an absolute nightmare.we were given two days in Genoa to make up for the 2 cruise days, but we had to pay for our own food and drinks. We then had to travel by a bus for 5 hours to get from one ship to the other, so there was another day lost of cruising and drinks package. The cruises on MSC were terrible, overcrowded with babies and children, terrible food on both ships. We were handing out money hand over fist, everything was costing us, can fares from hotels to ships at our own expense. I will never use MyCruises or MSC again. Just read reviews from people there will be many more that will be forthcoming.