My Cruises
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Not helpful.
We had our cruise package cancelled due to the war in the Middle East, nobody's fault, but the alternative we were offered and agreed to is 7 days shorter. As a compensation MyCruises offered us a balcony cabin with a drinks package. When I checked on the cruise, Greek Islands, with 2 different cruise companies Celebrity were offering this cruise with an upgrade and drinks package included to fill their ship for a cheaper price. We paid My Cruises $1200 extra for a drinks package on our original booking and they state that we get no refund as they put it towards the new cruise. If we had not paid for a drinks package we still would have been given this upgrade for free. Our documents arrived 5 days ago and we leave tomorrow. The delay they said was due to Celebrity but we had their documents sent by mycruises 4 weeks ago. We are very worried how this holiday will go as they have not been very helpful since taking our money.