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Totally unfair treatment from My Cruises
Our original MSC Med. cruise was cancelled, and we took up the option to replace it with 2 similar ones. Months later after chasing Ignite Travel and My Cruises up constantly, we were told our application had been unsuccessful and received a refund of just over $4000. This included the price of the original cruise PLUS the air fares from Australia. This was incredibly frustrating as we knew both cruises still had vacancies - confirmed by MSC. As we didn't want to lose the trip, we booked ourselves on to these 2 cruises but it cost us over $8000, and we'd had to pay the airfares on top of this. On these 2 cruises everyone we met from the same company had been transferred for the original amount. We would like to know why we had not been transferred, and what the criterion was for refusing our application when everyone else was accepted. This whole experience with your company has cost us a small fortune, and as we are elderley pensioners it has not been easy. Judith & Hal Orth