Helpful
Everything was explained and the booking went smoothly. Thank you Pani.
3.7
Great
453 reviews
5-star
4-star
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2-star
1-star
💬Hasn't replied to negative reviews
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Review summary
My Cruises has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Sariah was extremely bright
Sariah was extremely bright, cheerful, and helpful. She answered all of our questions easily and in detail. Nothing was a problem for her,and we have booked accordingly
We booked a Rhine River Cruise &…
We booked a Rhine River Cruise & Mediterranean ship trip package with My Cruises - June - July 25. As it was our first ship cruise plus a gift for our 10 Wedding Ann, we wanted a smooth,exciting trip. We made many enquiries with MC about getting access to Santuary Club on ship ( adult only area), Cons. advises both verbally & with email that we had this service. Great. Upon getting on ship, NO we didn't & there was no record that MC had checked with Ship. How disappointing for us , nothing could be done at that point. After contacting MC - very slow response. Was a misunderstanding. ! Not at all what the email advised us, So they completely mislead, and fobbed us off. Very poor staff training & attention to detail. BE VERY AWARE of this Company - they definitely aren't the cheapest, & consultants are poor quality . Very disappointing. 18.7.25 Booking No. MYC-71935 Pickering / McCracken There is a long email thread. You will see on your system Also upon consideration- it's seems like lies were told yo us. But Thankyou for responding
I had a million questions for Tyler and…
I had a million questions for Tyler and he could not have been more pleasant, courteous and professional. He made everything simple and seamless. Thank you so much Tyler. 10/10. A++++
Company details
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Contact info
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Website
www.mycruises.com.au
All reviews
453 total • Write a review
Showing 341 - 350 of 449 reviews
J
Jody
US
Exceptional Classic Europe
I was lucky enough to enjoy a two week Classic Europe tour under the guidance of Tour Leader, Ken. The tour was well organised and very well executed by Ken. Ken’s knowledge across all regions was extraordinary and really added to the overall European experience. 👍🏻👍🏻 The coach was clean and comfy and our driver Andrez kept us all feeling very safe. 🚌 Accommodations were beyond expectation and the included meals were very enjoyable. 🏩 So many “pinch me” moments included in this package and bucket-list boxes checked ✅ The tour was worth every cent. There were optional extras which we could choose once on the tour which were all well worth the extra $$ and a lot cheaper and safer than booking on our own due to the h group discount pricing. I would highly recommend booking a holiday with MyCruises. From my initial contact with the booking team, to the Customer Service staff and onward to the Tour Leader and Coach Driver, and hotel staff... you wont be disappointed. Bonus points if you’re lucky enough to get Ken.
Date of experience: June 18, 2024
SB
Excellent tour leader and value
Excellent value for money! Tour leader Ken was wonderful and made sure the trip went well and everyone was looked after. The pace and experiences were accurate and very well delivered. Responses prior to the tour were prompt.
Date of experience: June 18, 2024
CA
Classic Europe Trip 8th to 21st June.
Tour:- 143LDN3IG Classic Europe Trip 8th to 21st June.. (London, PARIS, Venice, ITALY, Germany and Amsterdam) with KEN (Tour Leader) Andrzej ( Driver) FAST PACE trip across Europe and what an adventure.. Hotel rooms were clean, the included dinners and lunches were great (apart from one) Bus was comfortable. Every day was planned to a T and not without little hiccups, you wouldn’t know as Ken always had another plan.. Did this ruin my holiday/ day, not all as this is part of the experience.. We boarded crowed buses and trains This was our first overseas guided tour and was very sceptical. We will certainly be booking again and hopefully with Ken. Ken went above and beyond., lots of little extras ( Gelato, Chocolate and extra sights ( KENS personal time) We met new new people and got to experience new adventures and again thanks to Ken for going above and beyond.. Unfortunately, on our trip we had a passenger who could have ruined the whole trip for everyone else. Our tour leader (Ken) dealt with situation professionally.. Thanks for an amazing, unforgettable adventure Ken and My Cruises.. Great value for money and would definitely book again.
Date of experience: June 18, 2024
SL
Sue Lunn
US
We were on an Hawaii 7day Cruise plus …
We were on an Hawaii 7day Cruise plus 5day Honolulu hotel stay May20th June 2nd 2024 .We booked a Window Stateroom BUT were given an Obstructed one blocked by a 90 seater Tender !!On seeing the room which was not the one booked for 1yr ago.We spoke to Staff at Reception desk but Arrogant & Rude was their reaction&said we were the problem not the Company so for 3days we endured a dark room with a shocking Hugh Tender in front of our Window which is SO much cheaper than the Stateroom we booked My cruises are sorry but nothing else
Date of experience: June 15, 2024
MW
NEVER AGAIN !
NEVER AGAIN ! We booked with Mycruises thinking it was a good value package with decent inclusions, we were very mistaken! We didn’t get final travel documents until 2 days prior to departure, included hotels were at least 30-40 mins away from the cities incurring huge expense's so far from good value and very risky having to take subway to hotel at night ! Our train journey was also a debacle as there were 9 of us and none of us were even sitting together for a 7hr train ride, also caused stress trying to put our luggage on the train by ourselves. Communication was an absolute disgrace from the very beginning after we had paid a huge deposit and then paid in full 5 whole months before travel! We were also given wrong cruise cabin number and was only advised of this when trying to checkin for cruise. We were not advised of transfer time to go to the cruise port either meaning we couldn’t register a checkin time for the cruise ! NEVER EVER AGAIN So many other passengers on the same package deal ALL said the same thing !!
Date of experience: June 8, 2024
AF
Very disappointing service and follow up
Having waited for the pandemic to be over I booked a cruise package with my cruises as the destinations were all that I wanted to go to. Some of the people we spoke to were very helpful whereas others ( it seemed to be different depending on when you called) not so helpful. We had to do a lot of chasing up with paperwork and final transfers which was never My Cruises fault always the supplier - possibly was, however the only people looking bad were My Cruises and their care factor seemed to be pretty low. We had to follow up again and again and the lack of communication was outstanding! Booking transfers meant a delay in booking our boarding time to the boat, and we were told to just lock it in any time as it wouldn't matter - but it does to the cruise line. We only received the final documents after I called AGAIN to complain. The final transfer document we wanted arrived 2 days before leaving which was very stressful, especially given the amount of money we had spent. I thought maybe we were the only ones but once on our boat and meeting several other Aussies who booked through them as well, they all rolled their eyes and said the same thing - Would never use them again. I know that I wouldn't and even knowing Flight Centre has bought them out does not convince me that things would be any better. MYC-42759 ( not that I expect anyone to respond or care about my review) Do yourself a favor and book through your personal travel agent as I really don't know if you save that much money. Not to mention our hotel in Paris - although lovely was near absolutely nothing!! We had to subway to the sights or walk through a very dodgy area to catch the train to the Eiffel Tower etc.
Date of experience: June 5, 2024
LC
Absolutely appalling
Absolutely appalling Tour guide Justin was extremely rude on first day & attitude never changed. He never acknowledged anyone in the mornings & did not speak to anyone until 3 hours into trip. When asked questions his reply was ‘I’m not google’ Toilet in bus didn’t work for first 3 days Accommodation in France was in a filthy dangerous area. Hotel had no aircon or heating, cockroaches & bed bugs, some rooms had no pillows mine was mouldy Included meals were atrocious & people got food poisoning. Meal at German beer hall was cold chips & 1/4 cold chicken. Visit to Vatican was listed on tour but guide knew nothing about so we could not attend Lunches were at truck stops - disgraceful Then guide expected tip Will never use My Cruises again Majority of travellers are asking travel agents for refund Booking Ref MYC-49885
Date of experience: June 3, 2024
T
Tony
US
Not even cancer is enough to get a refund
Booking Reference: IGZ-02823 *** UPDATED 6/6/2024 - a representative from My Cruises has been in touch and there has been a satisfactory resolution to our situation*** 7 days after paying a deposit for a cruise that is to take place in October 2025, my wife was diagnosed with breast cancer. Understandably the pressures this put on us was more important than thinking about a cruise down the track so we made the decision to cancel and requested a refund for the deposit. The terms and conditions are simply either too rigid or the people in charge have no heart. Numerous back and forth emails were always finished with the fact we will lose our $998 deposit. Do not book through these clowns. They are far from a professional group to deal with and have zero compassion. Tony Gillies
Date of experience: May 28, 2024
D
DAVID
US
Out refund for a cancelled cruise…
Out refund for a cancelled cruise (notified as cancelled by MSC cruises on the 17th January '24) has now been approved by MYCRUISES and is destined for our bank account but may take up to 30 days to pass through their payment procedure. Looking forward to, at last, receiving payment after perhaps a five month wait.
Date of experience: May 28, 2024
J
John
US
No Communication. No Answers.
Our cruise from Singapore to Dubai was cancelled by Virgin in February 2024 due to problems in the Red Sea ( the ship was sailing from Dubai to Athens after completion of our leg). The cruise was booked through Flight Centre who use their subsidiary My Cruises. Virgin advised that refunds would be made from 16 February. It’s now 28 May and we are still waiting! Flight Centre cannot provide any answers. When are we getting our refund? _______________________________________________ FOOTNOTE: As you can see from the response below My Cruises have totally avoided answering the question. The Virgin ship was Resilient Lady and My Cruises know when refunds will be paid but refuse to confirm a date.
Date of experience: May 28, 2024
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