Helpful
Everything was explained and the booking went smoothly. Thank you Pani.
3.7
Great
453 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Review summary
My Cruises has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Sariah was extremely bright
Sariah was extremely bright, cheerful, and helpful. She answered all of our questions easily and in detail. Nothing was a problem for her,and we have booked accordingly
We booked a Rhine River Cruise &…
We booked a Rhine River Cruise & Mediterranean ship trip package with My Cruises - June - July 25. As it was our first ship cruise plus a gift for our 10 Wedding Ann, we wanted a smooth,exciting trip. We made many enquiries with MC about getting access to Santuary Club on ship ( adult only area), Cons. advises both verbally & with email that we had this service. Great. Upon getting on ship, NO we didn't & there was no record that MC had checked with Ship. How disappointing for us , nothing could be done at that point. After contacting MC - very slow response. Was a misunderstanding. ! Not at all what the email advised us, So they completely mislead, and fobbed us off. Very poor staff training & attention to detail. BE VERY AWARE of this Company - they definitely aren't the cheapest, & consultants are poor quality . Very disappointing. 18.7.25 Booking No. MYC-71935 Pickering / McCracken There is a long email thread. You will see on your system Also upon consideration- it's seems like lies were told yo us. But Thankyou for responding
I had a million questions for Tyler and…
I had a million questions for Tyler and he could not have been more pleasant, courteous and professional. He made everything simple and seamless. Thank you so much Tyler. 10/10. A++++
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.mycruises.com.au
All reviews
453 total • Write a review
Showing 331 - 340 of 449 reviews
CM
Keep deposit even 6 months before.
Wanted to transfer my deposit from one cruise to another more than 6 months ahead of the booking but they would no allow me to.
Date of experience: August 20, 2024
j
jacinta
US
Absolutely disgraceful after service…
Absolutely disgraceful after service care. They are wonderful, super helpful when enquiring but after you pay them your money you’re on your own. Looking at all these poor reviews seems quite the norm!! Don’t fall for their cheap deals, you pay for it in the end. They leave out transfers and book you into hotels 40 minutes out of town… don’t say I didn’t warn you of this horrible company!!!
Date of experience: August 20, 2024
SH
I responded to an advertisement and a
I responded to an advertisement and a gentleman from My Cruises called me. He told me all about the trip in August 2025 that included a cruise, but of course it was selling out fast and a good idea to pay the deposit to secure our places. Very hard sell and the deposit was only $299 each. I paid by card but quickly realised that the trip wouldn’t be ideal for us - being seniors. I contacted My Cruises to cancel and was told we wouldn’t be getting our deposit back according to their Terms and Conditions (which we only received after payment was made). I called again and was told a Supervisor would contact me, I am still waiting- months later !
Date of experience: August 7, 2024
RS
Interested in knowing ?
Interested in knowing ?. We who have made negative reviews have all recieved replies by my cruises asking to contact my cruises, my question is has anyone had a positive result? Because I Didn’t
Date of experience: August 1, 2024
H
Hawkins
US
Ok not again
Good service until get your money then nothing, we had about 12 couples on our trip all strangers, but had a great time with them all, but my cruises from cancelled hotel room to breakfast not included to no 24 hour customer service may as well shut that down useless will book myself next time, still waiting on explanation on why and another couple had our accommodation cancelled in barcelona?
Date of experience: July 8, 2024
SI
Sonny I
US
They're quick to keep your money.
Could not give no stars. Please be aware of the terms and conditions. I paid my deposit of approximately $1200. Due to unforseen circumstances I had to cancel 14 days later. Yes - I did not get my money refunded. Not even a small portion of it.
Date of experience: July 5, 2024
C
Courtney
US
If I could give no stars
If I could give no stars. I would. From start to finish this was by far the most exhausting and unbelievably worst customer service in history. With an overflow of mistakes and miscommunication throughout the entire experience, the package deal was not worth it. Find someone else or do it yourself. Book the cruise direct! Pay extra and get exactly what you want. From getting flights wrong, to threating 24hrs notice to pay last deposit after reaching out to them 3 times prior requesting due date never had a response. Arriving to the hotel with two single beds for 4 people to not including our children in to our breakfast at hotel and having to pay more. No transfers included. The trip was $22k so we are not talking about a small amount. Each and every time we tried to contact them there was an excuse and delay in response from them. No body took accountability. I could have easily done a better job by far and will in future do my own bookings. It would be far less stressful then using My Cruises. Save yourself the heart ache and extra wrinkles.
Date of experience: June 24, 2024
SH
Great value
Great value. Can’t believe how much we were able to see in such a short time frame. And much cheaper than doing it ourself.
Date of experience: June 20, 2024
Hb
Booked Spain and Barcelona trip with my…
Booked Spain and Barcelona trip with my cruises. Hotels so far out towns and cities it was a joke, some not near restaurants or anywhere to get food One hotel so cheap the linen stunk. Only received documents 5 days before departure, Won’t book again with my cruises
Date of experience: June 18, 2024
mk
We had a great time on our London to…
We had a great time on our London to Europe trip, we saw so many amazing things in a short amount of time for an affordable price. All the hotels were clean and provided a great breakfast and somewhere to rest your head after a very busy day. . Our tour manager Ken was amazing giving us so much local knowledge of all the places we went to and drove past plus a few jokes on the way. He made sure we were very prepared for each day and what to expect. There was a lot of bus time, walking and public transport but it was all part of the unreal experience. We would definitely book again through My cruises. Hopefully we will get Ken and our bus driver Andrezj again. Ps if you don’t like walking or don’t have great fitness find another tour. Thank you so much , Ken, Andrezj and the team from My Cruises.
Date of experience: June 18, 2024
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