My Cruises
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Not even cancer is enough to get a refund
Booking Reference: IGZ-02823 *** UPDATED 6/6/2024 - a representative from My Cruises has been in touch and there has been a satisfactory resolution to our situation*** 7 days after paying a deposit for a cruise that is to take place in October 2025, my wife was diagnosed with breast cancer. Understandably the pressures this put on us was more important than thinking about a cruise down the track so we made the decision to cancel and requested a refund for the deposit. The terms and conditions are simply either too rigid or the people in charge have no heart. Numerous back and forth emails were always finished with the fact we will lose our $998 deposit. Do not book through these clowns. They are far from a professional group to deal with and have zero compassion. Tony Gillies