
Momentum Energy is a leading provider of gas and electricity services in Australia, specializing in renewable energy solutions. Owned by the country’s largest renewable generator, the company offers a range of energy plans tailored for residential, small business, and large commercial customers. Their offerings include flexible gas and electricity plans that can be compared in just two minutes, making it easier for consumers to find the best options for their energy needs. The company is committed to providing sustainable energy solutions and supports customers in achieving their carbon goals through innovative services like Virtual Power Plants and Virtual Solar Sharing. With a focus on customer service, Momentum Energy aims to simplify the energy transition process for businesses and individuals alike, ensuring a seamless experience from sign-up to ongoing support.
Momentum Energy receives a predominantly negative response from customers, with many expressing frustration over unexpected rate increases and misleading pricing. Reviewers frequently mention that the company does not honor its advertised rates, leading to significant bill hikes shortly after sign-up.
Complaints about sudden spikes in electricity costs, such as a jump from $200 to $650, are common, indicating a lack of transparency in pricing. Despite these issues, a few customers do praise Momentum for its reliable service and commend the helpfulness of the staff, noting positive experiences with customer service. However, the overwhelming sentiment reflects dissatisfaction with billing practices and perceived dishonesty in pricing. Overall, Momentum Energy struggles to maintain a positive reputation among its consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 14 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 14 most recent reviews.
“I have had good customer service with the consultants when phoning them”
“I joined Momentum Energy and within a month they hiked my rates by over 25%”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Value | Service | Trend | Reviews |
|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 3.4 out of 5 (fair) | — | 14 | |
| 4.4 out of 5 (good) | 100 out of 100 | 2.7 out of 5 (poor) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 4.5 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.4 out of 5 (good) | 4.3 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | 0% | 227 |
Bottom line: Momentum Energy is #5 of 5 on overall rating in this group. On value, Sunwave gas+power scores higher (4.4 vs 1.0).
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Momentum Energy is a leading provider of gas and electricity services in Australia, specializing in renewable energy solutions. Owned by the country’s largest renewable generator, the company offers a range of energy plans tailored for residential, small business, and large commercial customers. Their offerings include flexible gas and electricity plans that can be compared in just two minutes, making it easier for consumers to find the best options for their energy needs. The company is committed to providing sustainable energy solutions and supports customers in achieving their carbon goals through innovative services like Virtual Power Plants and Virtual Solar Sharing. With a focus on customer service, Momentum Energy aims to simplify the energy transition process for businesses and individuals alike, ensuring a seamless experience from sign-up to ongoing support.
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