Middle East Airlines - Air Liban is a prominent airline headquartered in Lebanon, providing passenger and cargo air transportation services. Established in 1945, the company operates scheduled flights to numerous destinations across the Middle East, Europe, Africa, and Asia, catering to both leisure and business travelers. With a focus on safety and customer service, Middle East Airlines offers a range of services, including in-flight amenities, loyalty programs, and travel packages to enhance the travel experience. The company's customers include individual travelers, families, and corporate clients seeking reliable air travel options. Middle East Airlines - Air Liban is committed to maintaining high industry standards, ensuring that passengers receive quality service throughout their journey. As a key player in the regional aviation market, the airline continues to adapt to the evolving needs of its customers while contributing to Lebanon's tourism and economic development. For more information, visit their official website at www.mea.com.lb.
Middle East Airlines - Air Liban receives a mixed response from customers, with a significant number expressing dissatisfaction. Many reviewers criticize the airline for poor customer service, highlighting rude staff and frustrating check-in experiences.
Complaints about high fees, such as exorbitant charges for minor name changes, further contribute to negative sentiments. However, there are positive remarks about the airline's service, with some customers praising specific staff members for their helpfulness and professionalism. Reviewers note that the airline has provided good service during challenging times, and some describe their flights as pleasant. Despite these positive experiences, the overwhelming majority of feedback reflects frustration and disappointment. Overall, Middle East Airlines struggles to maintain a favorable reputation among its customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 55 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | 3.0 | 4 |
| Oct 24 | — | 0 |
| Nov 24 | 4.3 | 6 |
| Dec 24 | 3.7 | 3 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 1.0 | 3 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 55 most recent reviews.
“Thank you for your good service”
“The customer service is awful, and the staff are incredibly rude”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.3 out of 5 (poor) | 100 out of 100 | 2.5 out of 5 (poor) | 2.6 out of 5 (poor) | 2.1 out of 5 (poor) | — | 55 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: Middle East Airlines - Air Liban is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 2.1).
55 reviews of Middle East Airlines - Air Liban. Filter by what matters to you.
They did not give me a seat next to my wife and 4.5yr daughter despite my request to the flight incharge at the checkin counter. My daughter is very upset. This is my first experience with MEA and would be my last.
Worst service i ever had the still leve in 1880 i cant belive how the still exist nevver gonna fly with again.
MEA has to be one THE worst airline on the planet! flight attendances are nasty and got horrible attitude, check-in staff has no idea what they're doing and waste people time by adding unnecessary checks so they can extort money from vulnerable passengers, we were jammed packed like sardines on the flight and the plane was ancient, meal provided on the flight was more like dog food. This was an eye opening experience and I will never ever travel with MEA again! If you want be put off from flying for life just try & experience Beirut Airport and MEA airline! Everything is wrong with Lebanon.
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Polarized pattern: few middle ratings. 31% of recent reviews are 4–5★ and 69% are 1–2★.
Worst airlines ever!!! They’re service us so bad and flight attendants are so snobby and full of themselves. Very unprofessional. The food was very bad too.
The WORST ever!!!!!!! They did not allow my mother to check in unless she buys a return ticket from their airlines paying for it cash (500 EUR). My mother had already a return ticket from another airline. In addition to the stress that caused her and deceiving treatment…. Me, my husband and my brothers who all fly very frequently from Lebanon would never fly with them ever again…
It's the worst airplane company ever. They discriminate people, on board the plane. They have no sense of respect at all. and are very rude to the passengers. I had paid for a business ticket, but it was not worth the money at all. You'll get greeted by very unprofessional employees. Absolutely the worst customer service EVER. And its inside Beirut's airport and also before boarding the plane. I would never recommend flying with MEA. It is a shame that I, as a Lebanese, am embarrassed by how MEA represents Lebanon. You should be ashamed of yourself, you are some rude and disrespectful people. WORST COMPANY EVER
If you would like to be ripped off, then this is the place to go. These are just crooks. I made the mistake to book with them after 20 years of boycott, just because British Airways stopped flying direct to Beirut because of Covid. It will now take 200 years before even thinking using them again!
I will not deal with them anymore first and last time.I had the most terrible experience in check in .They wanted to cancel my trip because of wrong information they have in their mind ,and they don’t have the right procedure .when I asked them to check of their information, they refused and they asked me to leave .they were shouting on people and on me, and I got so annoyed and worried of my trip that I could lose it because of their ignorance ,when I checked after that I found that all their information was wrong ,and they cost me another payment for trip .they are rude impolite to the customer ,and make the trip more difficult especially one supervisor called Amal she was shouting on people all the time and shouted on me also in this difficult situation.this in Rafik hariri airport of lebanon.
After booking and requesting 2 wheelchairs for my old grandmother and my handicapped aunt, a conformation email was received. we were shocked after 20 minutes wait at the airport that they dont have chairs today. They were very unprofessional, inhuman and not reliable at all. Very bad experience and big disrespect for their customers
They made my mom pay for baggage twice and refused to give it back! 900us at the airport and 900 Canadian online!! The agents In Lebanon are disgusting as well! I’m Lebanese and very ashamed of this airline and it’s agents. They are all thieves. Do not fly with them!! Save your money!!
MEA airlines provide the only direct flight from Copenhagen to Lebanon, although the tickets could reach double the price of a transit flight by fx Turkish airlines the service on MEA is AWFUL. It’s so chaotic, once during check in for our flight from Lebanon to Copenhagen, we were told that the plane was full and no seats left, although we had a ticket to that particular flight. For a moment you get the impression that you’re dealing with a public buss company. They wanted us to buy new tickets for the next flight, not until we threatened them with complaining they agreed of letting us on the next flight without additional charges. They didn’t compensate with an accommodation, we were forced to pay for our own accommodation for that night. Making a long story short. The Middle East airlines should not be operating as airlines, they don’t have a clue how to provide service and no idea how to run there business. No more MEA airlines.
They don't think about their competition . They are more expensive then all other airlines that comes to east Africa especially Lagos and Kano . They have lost all their citizen patronage. Just like any thing in Lebanon , going downwards and not the other way around.
This airlines have no idea of how to provide service. So much chaos between ground crew and flight crews. They give our children seats in exit row. So they stopped us and told they gonna change our seats. They make us wait until everyone gone in and still couldn't sort it. Passengers themselves helped us to get our seats. Terrible service
Though the food is better than average, MEA is guilty of blatant ticket theft. MEA's practice of closing check-ins before time, knowing full well that passengers are still out there, combined with their policy of canceling return flight if the outgoing ticket, irrespective of the reason, is not used, is simply illegal – certainly in my country. And they'll soon know. Best regars from Susanne/IQPONI
Middle East Airlines - Air Liban is a prominent airline headquartered in Lebanon, providing passenger and cargo air transportation services. Established in 1945, the company operates scheduled flights to numerous destinations across the Middle East, Europe, Africa, and Asia, catering to both leisure and business travelers. With a focus on safety and customer service, Middle East Airlines offers a range of services, including in-flight amenities, loyalty programs, and travel packages to enhance the travel experience. The company's customers include individual travelers, families, and corporate clients seeking reliable air travel options. Middle East Airlines - Air Liban is committed to maintaining high industry standards, ensuring that passengers receive quality service throughout their journey. As a key player in the regional aviation market, the airline continues to adapt to the evolving needs of its customers while contributing to Lebanon's tourism and economic development. For more information, visit their official website at www.mea.com.lb.
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