Perfect signal on the back of beyond!
Perfect signal in a location notorious for a poor connection. Thank you! Xx
2.7
Average
1,000 reviews
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Review summary
Lyca Mobile UK has room for improvement based on customer feedback. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
30Gb gone in 2 hours?????
I purchased a 60Gb bundle for 30 Day, £15. 2 hours later it was gone! How’s that even possible, I was only watching Sky Go?
Good service I'm happy 😊
Good service I'm happy 😊
Ordered but never received package
Ordered but never received package
Company details
Information provided by various external sources
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Website
www.lycamobile.co.ukAll reviews
1,000 total • Write a review
Showing 891 - 900 of 996 reviews
CW
Had to make an emergency trip back to…
Had to make an emergency trip back to the UK. On my way back I ordered a 30 day package eSIM as it seemed easy. Arrived back to the UK and the Sim package didn’t work. Caused me many issues as I don’t have data. Couldn’t contact any customer service. Finally contacted someone days later who informed me, because I registered it abroad I had lost the package I paid for. So had to start and pay again. No refunds, no apology. No way around it? So I lost my original payment and I can get it back. Now I’ve got to find another sim company. I won’t be using lyca again, I want a refund. Very poor customer service. Just awful. Live chat on their app is non existent and customer call Center options are ridiculous
Date of experience: April 22, 2025
A
A
US
Appallingly poor customer service and technical faults
I have been a customer since I ordered my sim on the 8th of April. I am unable to use the app to login because my iccid for my number doesn't work although i typed it right. I can't login normally as I haven't switched lyca numbers either yet i bought a new one and planned to leave a family lyca plan. Lastly my esim doesn't work and directs me to an oasis sim link. I needed help, especially as i will be paying for this service and am struggling to set this up. My esim doesn't work. This unprofessional woman cut the call and threatened a termination bill instead of helping me. Of you don't read my previous emails and resolve this I will report you and complain about your poor service. I refuse to pay when you do not help me as a customer. I used a current lyca number because my new number that I ordered did not work when I tried to login several times and now the app doesn't even work. So if I want to leave the plan because no advisor helps me I should pay a cancellation fee? You people are not helping me yet I'll be billed for a service I wasn't helped with in order to use on the 5th of May. No one responds to my emails and I have waited for weeks just for a sim "delivery" that wasn't confirmed and my esim redirected me to oasis which isn't even lyca. The staff are rude, unhelpful especially one man and a woman named trisha/kleesha or however you spell it. They have mishandled a customer and refuse to help me yet they will want to charge me money if I decided to leave which I can't do just like how I can't activate my esim because of a faulty link and their app doesn't let me login or sign in because my esim doesn't work. Nobody helped me and they want my money, but I don't see the logic here although I am on a longer term unlimited plan which can't be activated due to poor service. Its taken a few calls and several ignored emails so I will write this review to raise awareness. I refuse to be scammed by lyca and their advisors, I have tried my best with them in a polite manner but have lost all patience because of the stress associated with losing money over a plan that wasn't successfully activated because of their technical issues that they refuse to resolve. I will take my business elsewhere from now on as they have taken me for a joke. The reference number I will add is for the account where I face issues.
Date of experience: April 21, 2025
D
D.A.
US
Christie was helpful, Lycamobile's website & app can be improved..
I have spoken with Christie, and she was very helpful. I needed to switch from an eSim to a physical Sim; she gave me the options and told me what and where to do it. Unfortunately, I believe Lycamobile should have made it so that contacting a representative was not needed at all, but given the circumstances, namely Lycamobile's lackluster infrastructure as far as it comes to managing your account, Christie made things simple and straight-forward. I cannot complain about the free Sim delivery either, which should arrive in 3 working days. Again, my one and only problem with Lycamobile is the fact that most of the things I want to do, changes to my account, upgrades & cancellations of bundles, I SHOULD really be able to do them myself without having to contact a customer representative, but I had this problem since 2 years ago or so, and I doubt they will be changing this any time soon. The low prices & good offers make the headache less hurting, though :)
Date of experience: April 21, 2025
DF
Prompt and friendly staff members
Prompt and friendly staff members. Line was polite and helpful.
Date of experience: April 21, 2025
NS
All inquires done to perfection
All inquires done to perfection
Date of experience: April 21, 2025
SS
The man Mr Kishore Mk was doing there…
The man Mr Kishore Mk was doing there wonderful job on Lycamobile customer services. The way of talking and speaking was so Good and they help me in very easy way and am very thankful to Mr Kishore for helping me
Date of experience: April 21, 2025
P
Paul
US
Watch out for sneaky Aoto renew
First thing to note is not clearly stated Auto renew polivy. Bought for one time use on holiday so only wanted one month. Spotted Auro renew in time so wasn't overcharged but easily missed. Also problems registering SIM Took over 48hrs.
Date of experience: April 21, 2025
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