Perfect signal on the back of beyond!
Perfect signal in a location notorious for a poor connection. Thank you! Xx
2.7
Average
1,000 reviews
5-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Lyca Mobile UK has room for improvement based on customer feedback. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
30Gb gone in 2 hours?????
I purchased a 60Gb bundle for 30 Day, £15. 2 hours later it was gone! How’s that even possible, I was only watching Sky Go?
Good service I'm happy 😊
Good service I'm happy 😊
Ordered but never received package
Ordered but never received package
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.lycamobile.co.uk
All reviews
1,000 total • Write a review
Showing 881 - 890 of 996 reviews
KS
Awful
Awful. Avoid at all costs. Infuriating having to wait at least 30 mins on hold only to speak to multiple people who cannot speak English even remotely. Furious for wasting my time. I simply needed help with getting my sim to work after waiting an entire week to get my number transferred across. Now I can’t even go elsewhere as it’s not functional. Angry is an understatement.
Date of experience: April 23, 2025
DP
Hands down the most useless network…
Hands down the most useless network provider to exist. Been having issues for a little over 4 weeks now, have made a complaint and am getting generic emails every 4-5 days not answering any questions or resolving the issue. I keep getting a sim failure issue and i lose all network and the only way to et it back is to hard reset my phone. I've requested a physical sim instead of the e-sim to no avail. Sat on the live chat for hours and hours on end and no one responds. Tried phoning several times spend 5-10 mins explaining the issue then boom the service all drops out and so does the call and i have to go through the whole process again.
Date of experience: April 23, 2025
A
Alysha
US
Avoid! Problems with service and non existent customer service
Took out an eSIM contract in September 2024 for my business. Can never get a signal (line is always on 0 bars). If I turn my phone off and on again it sometimes comes up to a couple of bars briefly then disappears again. Cannot get through to a customer service agent AT ALL, numerous emails have gone unanswered (some even get bounced back for the complaints email listed on their website). This has affected my business, so I’m in the process of porting my number over to O2 as they are more reliable. Like the saying goes, you get what you pay for - the cheap price isn’t worth the hassle! My next issue will be terminating my contact which I have no idea how I’ll be able to do seen as I can’t get through to anyone. My advice is to avoid this company at all costs!
Date of experience: April 23, 2025
VB
Not recommended
Bought esim in advance with 30GB bundle for UK. The price was very good (5£), finds out too good to be true. The bundle didn't activate for some unknown reasons (Likely I was suppose to activate esim only after arriving to UK and notbefore that, however that was not stated anywhere so how should I know), help desk was useless as it was weekend. The only good experience (and a star for that) that I've got a full refund after all that disaster.
Date of experience: April 23, 2025
JJ
Miss Kate provided me customer service…
Miss Kate provided me customer service at 23/4/2025 9:31am uk time, my lycamobile uk service regarding, she is a very good communication skills with the customer concerned understanding and addressing advice. Her pronouncing very understandable. Many thanks.
Date of experience: April 23, 2025
GD
G Dawson
US
Seems the only way to get any response…
Seems the only way to get any response for something that's gone wrong is to write a 1 start review. My number port from Lyca has been botched and since I sent off information asked for by the trustpilot lyca email address, my service has now been cut off and my number seems to be unavailable and lost in the digital ether. I've had it for nearly 30 years and run my business through it. Awful, awful customer service. Lyca is cheap for a reason.
Date of experience: April 22, 2025
W
Waqas
US
kavitha
i just came today on new on lyca mobile first experience on call customer service was very bad and i just call again and i luckly connceted with kavitha she solve my issue very politly very kindly hear me and its seems look like a professional worker thanks to kavitha
Date of experience: April 22, 2025
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