Perfect signal on the back of beyond!
Perfect signal in a location notorious for a poor connection. Thank you! Xx
2.7
Average
1,000 reviews
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Review summary
Lyca Mobile UK has room for improvement based on customer feedback. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
30Gb gone in 2 hours?????
I purchased a 60Gb bundle for 30 Day, £15. 2 hours later it was gone! How’s that even possible, I was only watching Sky Go?
Good service I'm happy 😊
Good service I'm happy 😊
Ordered but never received package
Ordered but never received package
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.lycamobile.co.uk
All reviews
1,000 total • Write a review
Showing 81 - 90 of 996 reviews
BC
Ben Cox
US
Worse company ever lost my phone need a…
Worse company ever lost my phone need a new esim all they have to do is tell me the info on the phone I cannot access emails this is the only company that trades in UK that won't let you change your details and they claim they have no power you have to email monthly in order for them to change it I lost £2000 worth of business and now they need to pay for my loss of income see you in court
Date of experience: July 12, 2025
im
Misleading and Unfair Charges – Stay Away
I recently signed a 12-month contract with Lycamobile, assuming — like any reasonable customer — that it would start on the day I registered and signed the agreement. Instead, they delayed the official contract start date by nearly a month and then charged me for that in-between period. When I questioned it, they claimed it was mentioned in the 20+ page contract. Seriously? No one reads every hidden clause in a legal document just to find out when your plan actually starts. Important billing details should be made crystal clear — not buried in fine print. This feels deliberately misleading and borderline unethical. If your service is active from day one, the contract should be too. I regret switching to Lycamobile and wouldn't recommend it to anyone looking for transparency or fair treatment. Avoid if you value honesty and clarity.
Date of experience: July 12, 2025
cd
Customer Service
I have been complaining for over a month now. I cannot send a premium text. As a result I am now going directly to the industry ombudsman as this company cannot resolve issues yet they still want to charge when they cannot provide the service they are contracted to do. In addition I have been given four different reference numbers for the same complaint. How can a company close an issue when it is not closed. Makes me wonder about how accurate the resolution % are.
Date of experience: July 12, 2025
TL
Poor customer service response times
Since my data access was blocked due to "excessive usage," I followed the instructions provided by the call center and sent an email on 25 June. I received a response from the company on 4 July, which only requested account information to verify my identity. I replied on the same day, but did not receive a second response until 12 July. Taking over a week to respond to a customer is well below industry standards. I am very disappointed with this company—both for completely blocking my data access after using only approximately 80GB in 4 hours, and for the unacceptably slow response to resolving the issue.
Date of experience: July 12, 2025
PM
Happy with the new card and happy with a Customer Service
The experience of onboarding was mostly very good. However, there was a small hiccup when I tried to use website pointed by Lyca 99p sim Pack leaflet. The account would not activate preventing me from topping up. I needed to resolve this via Customer Service and wait on hold for a few minutes. Thankfully, the support was kind to assist me further, save me trips to shop and offered me very good package for my need. This is why I give 5 stars.
Date of experience: July 12, 2025
RA
Really poor customer service made 10…
Really poor customer service made 10 call each call full of misinformation rude aggressive staff and 8 out of the 10 disconnected calls on prosperity when asking questions to find solution to my issue of not being able to recieve calls and sms disgusting behaviour !!!
Date of experience: July 12, 2025
sm
Robert did help me register my sim and…
Robert did help me register my sim and keep my current number from Lebara
Date of experience: July 12, 2025
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