Perfect signal on the back of beyond!
Perfect signal in a location notorious for a poor connection. Thank you! Xx
2.7
Average
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Lyca Mobile UK has room for improvement based on customer feedback. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
30Gb gone in 2 hours?????
I purchased a 60Gb bundle for 30 Day, £15. 2 hours later it was gone! How’s that even possible, I was only watching Sky Go?
Good service I'm happy 😊
Good service I'm happy 😊
Ordered but never received package
Ordered but never received package
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.lycamobile.co.uk
All reviews
1,000 total • Write a review
Showing 71 - 80 of 996 reviews
V
Vijay
US
Extremely disappointing
I would advise caution when considering this mobile network provider, as my experience with their customer support has been extremely disappointing. Prior to traveling to Europe, I selected a new plan suitable for international use and ensured that my previous plan was deactivated, including disabling auto-renewal. Despite this, the old plan was automatically renewed and charged to my account, resulting in two active plans simultaneously. When I contacted customer support to request a refund, I encountered repeated delays and unhelpful responses. Additionally, the network service in Europe was unreliable, causing further inconvenience during my travels. After two months of unsuccessfully pursuing a resolution, I decided to port my number to Lebara, where I’ve had a more satisfactory experience so far.
Date of experience: July 14, 2025
F
Fanny
US
I am writing this to try and get a…
I am writing this to try and get a response from Lyca Mobile. My credit report is shot to bits due to a fraudulent account being attached to me. I have contacted them but they do not respond. I have done all I can to get this account removed but nothing. I wonder if this will help?
Date of experience: July 14, 2025
TJ
AVOID AT ALL COSTS! JUST LOOK AT THE COMPLAINTS
AVOID THIS COMPANY! I have tried to speak with them many times but their lack of comprehension of my issue is simply beyond all reasoning! I no longer have the sim! I was not able to use it. It was on a pay as you go why are you taking a monthly payment ! Why is it showing making calls when it’s no longer in existence (deleted from my phone) Why for the last 6 weeks have you failed to answer queries. Why do you fail to respond to your “contact your team answering Trustpilot” well I think we know why after reading all the complaints on here. I think as customers we all really need to start raising the issue with the OMBUDSMAN is it not taking money by fraud if you don’t have services? and try to get publicity with Martin Lewis to warn people to stay away from Lyca or literally enter with your eyes wide open I thought mine were wide open so dipped my toes in for a month only for Lyca to keep taking money. Bizarrely it doesn’t show on the app but is evident in the bank chargers . I’ve raised a dispute fingers crossed . But anyone thinking of a contract ! Go with a reputable alternative! Oh and lyca trust pilot team don’t respond with you’re sorry, just reply to my previous email
Date of experience: July 14, 2025
KW
Good so far.
Only had the sim for a week, but so far everything is going well.
Date of experience: July 14, 2025
SE
Lyca Mobile have appalling Customer…
Lyca Mobile have appalling Customer Services. The Customer agents just can’t sort any billing issues and just spin you around and fob you off with excuses. The call centre is incredibly noisy and it’s almost impossible to understand the agent over the noise and clatter. So email the Customer Service department with a detailed explanation of the issue with all the relevant information about the bill and phone number. That also is a waste of time as they never responded. So in UK Lyca use EE. Yes the phone works well as EE is a quality network and Lyca prices are very keen. But if anything goes wrong you left without help.
Date of experience: July 14, 2025
Sc
Arrived quickly and timely
Arrived quickly and timely
Date of experience: July 13, 2025
VS
Veks S
US
Utterly disappointing service
Utterly disappointing service. Both from their trustpilot team and their in-house team. They will reply to your comment on here with apologies etc but it's just a show. After emailing them, they reply with a standard reply with no follow up and no solution. Chase them and they just ignored it and now I have an email to say they have sent me to an agency to collect £1.30!!!! They don't give me an option or way to pay for it and I can't connect to customer service to resolve this because after waiting for 1hr on the phone, they disconnect the line. Would never recommend this company to anyone!!! Disgusting
Date of experience: July 13, 2025
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