Timothy Lennon

Reviews by Timothy Lennon

LY

Lyca Mobile UK

View company profile →

Jul 12, 2025

Poor customer service response times

Since my data access was blocked due to "excessive usage," I followed the instructions provided by the call center and sent an email on 25 June. I received a response from the company on 4 July, which only requested account information to verify my identity. I replied on the same day, but did not receive a second response until 12 July. Taking over a week to respond to a customer is well below industry standards. I am very disappointed with this company—both for completely blocking my data access after using only approximately 80GB in 4 hours, and for the unacceptably slow response to resolving the issue.

TH

Thornley Groves Estate Agents

View company profile →

Mar 17, 2025

The services provided by this company are awful from start to finish.

As previously mentioned, they falsely claim that TDS suggests a 90-day period for deposit negotiations, using this as an excuse to delay returning the deposit. Even after TDS intervened and confirmed the deposit amount to be returned, the company still did its best to delay the payment. Despite both tenants confirming the details, they repeatedly requested confirmation of the bank account information, which had already been submitted in writing. They have delayed the process both before and after the agreement. I do not know their exact reasoning, but I suspect they are attempting to gain additional interest from holding the deposit. I think they will delay returning the deposit until the legal deadline. If this is not the company’s intention, I strongly suggest they improve their staff’s professionalism and handling of such matters.